Issue tracking

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Building software means you’ll have to deal with bugs. It’s the support team’s job to hear about it from users and channel those issues to the right development team.

Use this issue tracking template to stay on top of the big and small bugs and issues in your software. Start by adding user feedback as tasks and sort them by priority. Then forward the high priority bugs to your developers. As the bug is fixed and released, track it so you know how to respond to users who are asking about it. If you are sure a bug will be fixed on a certain day, add a due date to the task so you’ll know when you can happily tell your users, “It’s been fixed.”

Tip: If you work with your support team, share the project with everyone to stay on the same page.

Evert

Head of Support at Todoist

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Feature Requests

Monitor (and act on) the valuable feedback that your Support team receives.

列表
Help Center Article

Follow this template to take a help center article from idea to published.

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