In this article, you'll find frequently reported issues and their status to save you the trouble of reporting them. When applicable, we offer a workaround to help you get back to getting things done.

Current issues

Moving tasks with a large number of subtasks may fail

⚠️ Platforms affected: All
🛠️ Status: May be addressed by end of 2026.

🔍 Symptoms: A sync error appears when moving a parent task with many subtasks. If dismissed, the task and all subtasks may disappear from all platforms and cannot be recovered.

💡 Workaround: Move smaller groups of subtasks instead of all at once. If a sync error appears, do not dismiss it and contact Support immediately so the team can investigate and recover the affected tasks.

Inline images in forwarded emails appear broken in task comments

⚠️ Platforms affected: All
🛠️ Status: Known limitation - no fix planned near-term.

🔍 Symptoms: When forwarding an email with inline images (embedded in the body), the images appear broken in task comments. Clicking them opens a blank tab or returns a 403 error. File attachments are unaffected.

💡 Workaround: Attach images as file attachments instead of embedding them in the email body before forwarding.

Get in touch

If you're experiencing an issue that isn't listed here, get in touch with us, and share details about what you're experiencing. The more information you can provide, the better we can help. We – Summer, Stacey, Melis, or any of our other teammates – are here for you!

This article was last updated on: June 26, 2026