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    Cancel a Todoist subscription

    If you no longer need the benefits of Todoist’s advanced features, you’ve the option to cancel your subscription. Learn how to cancel based on your Todoist plan and payment method.

    Cancel a Pro subscription

    If you’re on a free Pro trial instead of a paid subscription, follow the steps in Cancel your Pro trial instead.

    To cancel your Pro subscription, you'll need to stop the automatic renewal based on the payment method used to purchase the subscription Pro plan:

    Note

    If you can no longer access your Todoist account, you won’t be able to complete the steps below. Get in touch with us instead, and we’ll verify your identity and cancel the subscription for you.

    Credit & Debit card payments made on todoist.com are processed by Stripe and set to auto-renew by default. If your receipt or bank statement shows a charge from Stripe, follow these steps to cancel:

    1. Log in to your Todoist account on https://todoist.com.
    2. Click your avatar.
    3. Select Settings.
    4. Select Subscription.
    5. Click Cancel plan. This option isn't visible if you're on Todoist for iOS or Android.
    6. Choose a reason for the cancellation. You can also share feedback on what we could improve.
    7. Click Cancel subscription to confirm.

    The next step depends on your subscription:

    • If you’re within the 30-day refund window on a yearly plan: Cancel the subscription at the end of your billing period, or cancel it immediately and receive a refund.
    • If you’re on a monthly plan, or outside the 30-day refund window on a yearly plan:
      Cancel your subscription, and it will remain active until the end of your current billing period.

    Select your preferred option, then click Cancel subscription to confirm.

    App Store subscriptions auto-renew by default, so you need to cancel the subscription in your Apple Account settings. On your iPhone or iPad:

    1. Open the Settings app.
    2. Tap your name.
    3. Tap Subscriptions.
    4. Tap Todoist.
    5. Tap Cancel Subscription.

    On a Mac or another device, follow Apple’s instructions for canceling a subscription.

    Google Play subscriptions may or may not auto-renew depending on many factors. Please check your Google Play account and verify if there is a recurring Todoist subscription there. If there is, remove it directly.

    Todoist Pro payments made through the Microsoft Store won’t auto-renew.

    PayPal is no longer available as a payment option. Any past payments made using PayPal will not auto-renew.

    The cost to downgrade from Pro to Beginner

    Your Pro features stay active until the end of your current billing period. After that, your account is downgraded to the Beginner plan. You keep all of your tasks, projects, and comments, but you lose Pro’s higher usage limits:

    • Active personal projects drop from 300 to 5. Projects above the limit become view-only, oldest first, until you archive or delete some or upgrade again.
    • Custom filters drop from 150 to 3. Extra filters are kept, but you can’t open them until you upgrade again.
    • Activity history shows the last 7 days instead of your full history.
    • Automatic backups stop, and you can’t create new ones. Backups created before you canceled stay available.
    • File uploads are limited to 5 MB instead of 25 MB.

    You also lose access to Pro-only features. Anything you already added stays on your tasks, but you can’t add or edit it until you upgrade again:

    • Calendar layout, task durations, time blocking, and deadlines
    • Custom reminders, including time-based, location-based, and recurring reminders
    • Project Insights
    • Todoist Assist, Email Assist, and capturing tasks from text, images, and documents
    • Unlimited Ramble sessions (the Beginner plan includes 10 sessions per month)

    View-only projects show an exclamation mark icon in your sidebar. To unlock them, archive or delete projects until you’re within the limit, or upgrade again.

    Pending payment attempts

    If your subscription was paid with a credit or debit card, and a renewal invoice has already been issued, canceling your subscription won't stop the pending payment attempts.

    Stripe will automatically retry the failed payment up to five times over 18 days. During this time, your Pro subscription may still appear active, even if the payment hasn't gone through.

    What happens next depends on the payment attempt:

    • If all payment attempts fail: Your subscription is canceled automatically, and your Todoist account reverts to the Beginner plan. You don't need to take any further action.
    • If a payment attempt succeeds: Your Todoist Pro subscription renews, and your payment card is charged.

    If you want to cancel immediately and stop further payment attempts, get in touch for help with both.

    Account linked to your subscription

    If you want to cancel but you’re not sure which account your subscription is linked to, here’s how to find it. These steps apply to both Pro and Business plans.

    1. Check whether you signed up with a different email address. Your subscription may be linked to another account you own.
    2. Get in touch with us if you still can’t locate the account, and share the following details so we can find it for you:
      • Last 4 digits of the card that was charged
      • Card brand (Visa, Mastercard, etc.)
      • Card’s expiry date
      • Exact amount charged
      • Date of the last charge

    Cancel a Business subscription

    If you’re on a free Business trial instead of a paid subscription, follow the steps in Cancel your trial instead.

    If you’re the admin of a Todoist team, and you no longer need the Business plan, here’s how to cancel your Business subscription:

    Note

    You’ll find your team’s Subscription tab in the Todoist web and desktop apps, not the mobile app.
    1. Click your team in the sidebar.
    2. Click Subscription under the team name.
    3. Click Cancel plan. You’ll see a list of benefits you’ll miss after canceling your subscription.
    4. Click Continue cancelling.
    5. Select the reason for the cancellation. Provide any feedback you may have about the plan.
    6. Click Continue to billing portal. A new page will load, and you’ll see your plan type, price, and the end of the billing period.
    7. Click Cancel subscription to review your subscription details.
    8. Click Cancel subscription again to confirm.

    Note

    If you’ve canceled a yearly Business subscription within 30 days of purchase, you can request a refund.

    Business subscription FAQ

    When you join a Business team, the unused time on your individual Todoist Pro subscription is converted into account credit, and your individual Pro subscription ends. After you leave the team, your account returns to the Beginner plan instead of your previous Pro plan.

    To use Pro again, upgrade to Pro on the Todoist website and pay with a credit or debit card. Your remaining credit is then applied to the payment automatically.

    Your credit can only be used with credit or debit card payments, so it can’t be applied to an App Store or Google Play subscription. If you have any questions about your credit, get in touch with us.

    If you’ve canceled a yearly Business subscription within 30 days of purchase, you can request a refund.

    Absolutely! Your team will be downgraded but all your projects and tasks will still be available.

    Please follow the instructions below to leave a Business team. Once you’ve left the team, you’ll still be able to use your Todoist account with all your projects and tasks.

    1. Log in to your Todoist account in a browser.
    2. Click your avatar in the top-left.
    3. Click Settings.
    4. Select Subscription in the left-hand menu.
    5. Select Leave Team.

    Get in touch

    If you’re having trouble canceling your Todoist subscription, get in touch with us.