There may be instances where you try to access the Todoist web app and are unable to connect or see an incorrectly formatted page. Here are several possible reasons for these issues, along with suggested actions to resolve them.
At times your internet connection may be unstable or experiencing temporary issues.
Check your internet connection by trying to access other websites. If you cannot access any websites, contact your internet service provider for assistance. If you can access other websites, try accessing Todoist again, or use an alternative internet connection.
For optimization purposes, browsers store some web app content locally, this is commonly referred to as caching. Wrongly cached items may cause misformatted pages or prevent you from starting the web app.
Clear your browser's cache and cookies, then try reloading the page. Find the instructions for your browser by following the respective link below:
A browser extension or plugin may be causing a conflict with the web app.
Disable your browser extensions or plugins one by one, reloading the Todoist web app each time to see if the issue is resolved. If you find a problematic extension or plugin, consider removing or updating it.
Your firewall or antivirus software may be blocking access to the Todoist web app.
Temporarily disable your firewall or antivirus software, then try accessing the web page again. If the issue is resolved, consider adding https://todoist.com as an exception in your firewall or antivirus software settings.
If you are using a corporate network, or working from a country that may have restrictions on certain websites, you may be unable to access Todoist.
Your IT department may have set up restrictions on the websites you can access and that may mean Todoist is not currently allowed – consider reaching out to them for further assistance.
When accessing Todoist from a country that has restrictions on certain websites, Todoist may not load for you because of the country-specific sanctions in place. However, you can use a VPN service to access Todoist.
By following the suggested steps for each reason above, you should be able to resolve the most common issues. If the issue persists even after trying all the steps, please contact us and provide as much information as possible, including:
- the browser you are using;
- the operating system you are using; and
- the exact error message you are seeing, or a screenshot of the misformatted page.