When logging in to the Todoist desktop apps, a new browser tab opens automatically where you’ll enter your account credentials. If you find yourself in a constant login loop between the browser and the app, see an error message, blank screen, or if Todoist becomes unresponsive, follow the steps in this guide.
Use the latest version of Todoist
If a new version is available, you’ll see a pop-up in Todoist to restart and update automatically. If you need to manually reinstall and update Todoist for macOS, follow these steps.
Check if pop-ups are allowed
Since the location of these settings change frequently, check the browser help page for the latest steps to turn on pop-ups:
- Google Chrome: Block or allow pop-ups
- Microsoft Edge: Block pop-ups
- Firefox: Pop-up blocker settings, exceptions, and troubleshooting
- Safari: Allow or block pop-ups in Safari on Mac
Change the default browser
Change the default web browser temporarily to see if there is a browser-specific issue. Check the support article for your operating system:
- macOS: Change the default web browser or email app on Mac
- Windows: Change your default browser in Windows.
- Linux: Change which web browser opens websites by default
Use the magic link
The magic link lets you create a unique URL that authenticates your Todoist account credentials and log in to the desktop apps. Use this link if the prompt to open the Todoist app doesn’t appear, or if you’re experiencing other login-related issues.
Clear application data
If the log in page is unresponsive or isn't displaying properly, here's how to clear application data in the desktop apps:
- Open Todoist for macOS.
- Click Todoist in the main menu at the top-left.
- Select Clear application data.
Todoist for macOS will restart and the login page will appear.
Reinstall Todoist and delete application files
Learn how to uninstall Todoist for macOS and remove all application files. Then, download and reinstall the app.
Fix a blank screen issue
- Open Todoist for macOS.
- Click Help in the menu bar at the top of your screen.
- Hover over Troubleshooting.
- Select Enable Application Loading Recovery.
- You’ll receive a message saying that the changes have been applied, and that the app will close. Click OK.
- Reopen the app. If it worked, everything should look as expected. If it didn’t work, there will be an error message. Take a screenshot of the error message.
- Click Help in the menu bar at the top of your screen once more.
- Hover over Troubleshooting.
- Select Download logs.
- Click Save on the pop-up.
- Contact us to share the screenshot and download logs, so we can help troubleshoot this issue.
Note
Your logs help us understand what went wrong. They don’t contain any personal information and are completely safe to share.
Get in touch
If you’ve tried all the troubleshooting steps in this guide, and you’re still having trouble logging in to the Todoist desktop app, get in touch with us and include the following details in your report:
- Todoist app(s) where you’re experiencing the issue
- App version number
- Login method (for example: email and password or Google account)
- Screenshots of any errors or warning messages in the app
- Any other troubleshooting steps you’ve tried to resolve the issue
We — Melis, Dermot, Keita, and our other teammates — will help you log in to Todoist, so you can focus on getting work done.
