Troubleshoot notifications not received from Todoist

Are you having trouble with your notifications? Did you add a reminder to your task, but it's not showing up on your device?

If you're not receiving notifications from Todoist, follow these troubleshooting steps and you’ll have your notifications pop up in no time.

Restart both Todoist and your device

  1. Log out of Todoist on your device. Then, log back in.
  2. Turn your device off, then back on.

Update Todoist to the latest version

  1. Open Todoist on your web browser.
  2. Click your avatar on the top-right side of the app.
  3. Select New version available to install the update.

Keep Todoist open

If you’re using Todoist on a web browser, make sure it’s open in at least one browser tab. 

Turn off app blockers and Do Not Disturb mode

If you’re using app blockers or app cleaners, quit these apps to turn them off.

If your device has Do Not Disturb mode, and you want to receive Todoist notifications while it’s turned on, follow the steps associated with your device and platform:

Follow Apple's instructions to turn off Focus on macOS.

Turn off battery optimization for Todoist

Follow Apple's instructions to turn off battery-saving mode.

Check if Todoist notifications are enabled for your device

Each browser has its own steps to turn on web notifications. Click the browser you’re using for the latest instructions:

Quick tip

Make sure you’ve also turned on notifications in your operating system’s settings.

Then, send a test notification:

  1. Open Todoist on your web browser or a desktop app.
  2. Click your avatar in the top-right side.
  3. Select Settings. You'll see several options on the side.
  4. Click Reminders.
  5. Click either Test web or Test mobile to send a test notification to your respective device.

Check if your reminders are set up correctly

  1. Click your avatar in the top-right of Todoist.
  2. Select Settings.
  3. Click the Reminders tab.
  4. Toggle on the type of notification you’d like to receive:
    • Desktop notifications to get notifications via your operating system.
    • Mobile notifications to get notifications on your mobile device.
    • Emails to receive a reminder email on the address that you’ve added via Settings → Account.

Quick tip

If you want to get a notification for all tasks with a due time, select a relative time from the Automatic reminders drop-down.

Get more help

If you’ve tried all the troubleshooting steps and you’re still not receiving notifications on your device, contact us and include screenshots of the settings, device information, and any other information that can help with troubleshooting the issue.

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