Troubleshoot notifications not received from Todoist

Are you having trouble with your notifications? Did you add a reminder to your task, but it's not showing up on your device?

If you're not receiving notifications from Todoist, follow these troubleshooting steps and you’ll have your notifications pop up in no time.

Limitations

There may be device-specific limitations that are keeping you from receiving Todoist notifications. Here are the most common limitations:

Focus Assist in Windows blocks Todoist notifications by default. If you want to receive notifications in priority mode, make sure to add Todoist via Windows Settings → System → Focus Assist → Customize your priority list → Add an app → Todoist.

Restart both Todoist and your device

Log out of Todoist on your device. Then, log back in.
Turn your device off, then back on.

Update Todoist to the latest version

Version updates may include fixes and improvements to Todoist features, like notifications.

Learn how to update Todoist to the latest version based on the device or platform.

Keep Todoist open

Select Platform:

If you’re using Todoist on a web browser, make sure it’s open in at least one browser tab.

For macOS: Reset notifications

If notifications aren't received when using Todoist for macOS, reset the notification settings:

Check that Todoist for macOS is on the latest version.
Open System Settings.
Select Notifications from the side menu.
Scroll down to find Todoist.
Right-click Todoist and select Reset Notifications... This reverts Todoist notifications to the default settings.

Turn off app blockers and Do Not Disturb mode

If you’re using app blockers or app cleaners, quit these apps to turn them off.

If your device has Do Not Disturb mode, and you want to receive Todoist notifications while it’s turned on, follow the steps associated with your device and platform:

Select Platform:

Follow Apple's instructions to turn off Focus on macOS.

Turn off battery optimization for Todoist

Select Platform:

Follow Apple's instructions to turn off battery-saving mode.

Check if Todoist notifications are enabled for your device

Select Platform:

Each browser has its own steps to turn on web notifications. Click the browser you’re using for the latest instructions:

Quick tip

Make sure you’ve also turned on notifications in your operating system’s settings.

Then, send a test notification:

Open the Todoist web app or desktop app.
Click your avatar at the top-left.
Select Settings.
Click the Reminders tab.
Click either Test web (on the web app) or Test desktop (on the desktop app). If you're testing push notifications on your mobile device, click Test mobile.

Check if your reminders are set up correctly

Select Platform:

Click your avatar in the top-left.
Select Settings.
Click the Reminders tab.
Turn on one or more notification types to receive:
- Desktop notifications to get notifications on the desktop computer.
- Mobile notifications to get notifications on the mobile device.
- Emails to receive a reminder through the email address added in Settings → Account.

Quick tip

If you want to get a notification for all tasks with a due time, scroll up to the Automatic reminders section in the Reminders tab. Then, choose when Todoist will send an automatic reminder.

Get in touch

If you’re still not receiving Todoist notifications on your device, get in touch with us and include screenshots of the settings, device information, troubleshooting steps you tried, and any other relevant information about your Todoist setup. We - Olivia, Marija, Evert, or any of our other teammates - will make sure this gets resolved soon.