+ Add Question

io app hangs on sync

I am seeing regular (daily) situations in which if I initiate a manual sync from the iOS app where it hangs showing "syncing" until I kill and restart the app. Also, probably once or twice a week, I end up with an item that is duplicated in the iOS view, but seems to be the same actual item by whatever internal ID is used- when I delete one, both copies are deleted.

Is this a known issue? I did a quick browse but did not see anything.

All responses

David Trey  staff
Replied on Aug 19, 2014 - 12:26 UTC

Hello Ken,

We're sorry for the inconvenience, we are aware of some sync issues and have rewritten most of the sync-related code. This update will be released soon and should address any sync problems.


Earlene Caldwell
Replied on Aug 20, 2014 - 11:55 UTC

Geez, why would I spend money upgrading to premium if it won't even sync on my iPhone?!

Ken Gleason  premium
Replied on Aug 20, 2014 - 12:04 UTC

@David- thanks, look forward to the fix. @Earlene- it doesn't fail all the time, just enough to be annoying.

Earlene Caldwell
Replied on Aug 20, 2014 - 12:05 UTC

@Ken, you're right. Just checked it again and it's working! :-)