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Back in March of this year, I subscribed to premium services. I have the paypal receipt to show this. After March, I left todoist for a time due to unforeseen circumstances without closing my account. Now I am back and cannot access premium services. Please advise.

All responses

Clyde Romo  staff
Replied on Aug 13, 2014 - 07:07 UTC

Hi,

Please give us the reference number of your purchase so we can restore your premium account.


Regards,
Clyde

S
schouten61
Replied on Aug 13, 2014 - 14:09 UTC

Here is my PayPal information for the purchase of Premium services for one
year:
[image: PayPal logo]Mar 3, 2014 16:33:43 GMT-05:00
Transaction ID: 14D704874Y152351R
<https://www.paypal.com/ca/cgi-bin/webscr?cmd=_view-a-trans&id=14D704874Y152351R>
Hello Robert Schouten,

You sent a payment of $29.00 USD to Ist Productivity
(support@wedoist.com)

It may take a few moments for this transaction to appear in your account.
------------------------------
Merchant
Ist Productivity
support@wedoist.com
Instructions to merchant
You haven't entered any instructions.DescriptionUnit
priceQtyAmountTodoist Premium
(1 year)
Item# 1$29.00 USD1$29.00 USD
*Subtotal*$29.00 USDTotal$29.00 USDPayment$29.00 USDCharge will appear on
your credit card statement as "PAYPAL *ISTPRODUCTI"
Payment sent to support@wedoist.com

Brendon Wadey  staff
Replied on Aug 13, 2014 - 14:36 UTC

Hi,

It has now been restored.


Regards,
Brendon

S
schouten61
Replied on Aug 13, 2014 - 14:52 UTC

Thank you kindly.