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Syncing Gets Hung Up


Sync occasionally hangs up, where the syncing indicator will stay lit until I restart the program. The changes will not show up on my phone until the program is restarted and it performs its initial sync. Syncing does not get hung up all the time, maybe two to three times per day.

All responses

David Trey  staff
Replied on Aug 12, 2014 - 13:47 UTC


We'll look into this, but please try to go to:


delete the "Cache" folder there and let me know if the issue will recur after that.


bollinger.aaron  premium
Replied on Aug 12, 2014 - 14:25 UTC

Ok, I just deleted the Cache folder. We will see if any of these issues reoccur.

Thanks for the quick response!

bollinger.aaron  premium
Replied on Aug 15, 2014 - 14:52 UTC

So far no further issues. Thanks again!