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slow in windows application

A

the software loads extremely slow in windows. i am using windows 7 32 bit edition.

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Clyde Romo  staff
Replied on Jul 29, 2014 - 08:29 UTC

Hi Anand,

We have not gotten any other reports about performance issue with our Windows desktop app. Can you please try re-installing to see if that helps? Do you have any anti-virus or security software that might be affecting its performance?


Regards,
Clyde

JK
Jani Kärkkäinen
Replied on Aug 21, 2014 - 21:02 UTC

The app is very slow for me as well - web version works nice, but I'd
like to use the desktop app instead. Windows 7 64-bit here.

David Trey  staff
Replied on Aug 21, 2014 - 21:11 UTC

Hello Jani,

Please tell me, how many tasks do you have on your account approximately?


Regards,
David

JK
Jani Kärkkäinen
Replied on Aug 21, 2014 - 21:20 UTC

Exactly 8. Just testing Todoist, first time here, and the whole application loads slowly.

JK
Jani Kärkkäinen
Replied on Aug 21, 2014 - 22:07 UTC

Hmm. It seems the most of the slowness at least currently is simply because of Google Authentication. The earlier slowness might have had something to do with network access before as well - Todoist desktop loads everything through web, no? Weird though, that everything works fine on a browser but slow on desktop app.

Brendon Wadey  staff
Replied on Aug 22, 2014 - 00:53 UTC

Jani,

Yes its basically just a window to the web version, there is more to it than that. So can you tell me, if you sign in with just username/password, same issue?

And to be clear, using it is not slow, just on load (first sign in) is slow?


Regards,
Brendon

Stan Kilaru
Replied on Oct 13, 2014 - 07:41 UTC

Hey guys,

Let me join the discussion. Desktop version is really slower than web version. The biggest difference is the time it takes to load and sync things. While overall speed of desktop version is more or less okay, there's a big slip in "Karma" section. Try doing next to understand my position:

1. Open Todoist, prepare some sort of a timer to see the difference.
2. Click your Karma value.
-> Web behavior: Productivity info screen loads fast as hell. (~1 sec)
-> Desktop behavior: Productivity screen loads twenty times as long as it does in browser. (~19 sec)
Now try navigating in Karma settings, information and so on. You will see what kind of slowness we mean here.

I was using Todoist app (don't know where to check it's version) on Windows 7 64-bit having 16 GB of RAM and i5-2500 on board.
Web app was loaded in Chrome, version 37.0.2062.124 m. on the same PC.

Best regards,
Stan

David Trey  staff
Replied on Oct 13, 2014 - 11:54 UTC

Hello Stan,

I've tested it now and everything, every Karma screen, completed task list and productivity graph loaded within less than 1 second in the Windows app. When tested on a "big" account with thousands of completed elements, it loaded for 10 seconds in the Windows app, but the exact same account loaded for 8-9 seconds on the web (I'm referring to selecting "any time" from the "View All" completed task menu).

Please let us know how much active and completed tasks do you have approximately as we still can't reproduce any situation in which the Windows app would work significantly slower than the we version especially as the whole app is a Chrome browser window connecting to todoist.com.


Regards,
David

Stan Kilaru
Replied on Oct 13, 2014 - 12:01 UTC

Hi David,

Thanks a lot for looking into the issue. I will perform few tests and write down the results:

Filter: overdue, today
Tasks: 7
Karma window loading, web: <1 sec
Karma window loading, win: 13 sec

Filter overdue, 7 days
Tasks: 39
Karma window loading, web: <1 sec
Karma window loading, win: 15 sec

Thus, I assume there's no difference in tasks number when we open Karma pop-up. We may be talking about different screens? Here's the screen I'm testing: http://prntscr.com/4vqnqj

Thanks in advance,
Stan

Stan Kilaru
Replied on Oct 13, 2014 - 12:02 UTC

Oh, the numbers you ask about are:

802 completed tasks
~50 active tasks

Stan

David Trey  staff
Replied on Oct 13, 2014 - 12:11 UTC

Stan,

I've tested with the screen you've mentioned and a few screens deeper (I also went to "View All", loaded all completed tasks from the past 4 years (about 2000 tasks), and also went to the productivity graph. There's no data I can create in my accounts that would slow down the Windows app by more than maybe 1 second difference between the web :-(

Are you using any proxy servers or a VPN or anything that could in any way affect your network? This is the only thing that I could suspect to cause this issue because all data related to completed tasks and Karma is always fetched from the server per request. Everything else is pre-loaded into either the browser's cache or the app's cache so if the issue persists only with completed tasks, it would point to some issues with the downloading of the data through the network.


Regards,
David

Stan Kilaru
Replied on Oct 13, 2014 - 12:15 UTC

David,

Shame on me. The VPN was the killer, definitely. Now, disconnected from VPN, I can access my Karma very fast, without lags.

Thank you and sorry for bothering :) I swear to disconnect from VPN and proxies next time before asking the support.

Have a wonderful day!

Stan

Edgar Hofer  premium
Replied on Oct 20, 2014 - 00:14 UTC

Same Problem here.... and i dont use VPN.

In Browser A LOT FASTER as in Windows-App. Same values like Stan told before (so around 10 times faster in browser then in app).

Clyde Romo  staff
Replied on Oct 20, 2014 - 02:08 UTC

Hi Edgar,

Do you have any anti-virus software installed? Can you try creating an exception for todoist.com and cloudfront.net?


Regards,
Clyde

Edgar Hofer  premium
Replied on Oct 20, 2014 - 20:41 UTC

Hello Clyde,
i tried with de-activated antivirus as well. no difference. (i even also stopped the firewall for testing; no difference).

as sayed, it is fast in internet explorer, in mozilla firefox, and in chrome. fast like light.

but really slow in windows app.

for me it seems the client-browser-module you use is the problem. very slow in starting. very slow in settings menu. very slow in karma (rest is fine!)

David Trey  staff
Replied on Oct 20, 2014 - 21:26 UTC

Hello Edgar,

So it's slow only in the elements that are being transferred through a network (as everything else is cached locally). Are you using an VPN or proxies?


Regards,
David

Edgar Hofer  premium
Replied on Oct 20, 2014 - 21:43 UTC

okay... other thread....

Edgar Hofer  premium
Replied on Feb 09, 2015 - 20:57 UTC

Solution:

1. Open Internet Explorer (!!)
2. Go to Tools > Internet Options > Connections > LAN Settings
3. Uncheck Automatically detect settings


thats it ! DONE !! Windows-App becomes as fast as it should after changing that !!

(Solution was found by Ivan Huang)

(+1)

gregory.b.baxter
Replied on Apr 19, 2015 - 16:36 UTC

Edgar's instructions helped extreme slowness I was seeing as well.

JE
Jason Echols  premium
Replied on Apr 23, 2015 - 18:47 UTC

Thanks Edgar, your instructions helped me tremendously as well. It is MUCH faster on windows now after making the changes in IE.

Now, the issue I have is that if I shut down the Windows client, then re-open it later it will just sit there and not open a new window. I'll find time to document the issue soon and open a new case.

gregory.b.baxter
Replied on Apr 23, 2015 - 22:21 UTC

Hi Jason - I was stumped by this behavior as well until a stumbled across a thread that described fact that Todoist for Windows has default behavior of running as a "Task" in the notification area (For quick easy access?). So when you close, you are actually minimizing and when you click to open, nothing happens because it is already running!

To make worse, unfortunately on most Windows 7 computers, running icons in the notification area are hidden away by default. One must click the arrow button to the left of the date/time clock to reveal or "show hidden icons".

I did 2 things to modify behavior to match the way I like to work:

1. In Windows I changed default 'behavior' for the running Todoist notification to always show. Right click task bar -> properties -> Notification Area group, click "customize" and change to "show icon and notification".

For many this change is good enough to find and reopen. However, like you, I am accustomed to closing the app and want to reopen when I click the program icon.

2. Find the running Todoist icon in the notification area, right click and choose "Configuration". From the dialog shown, change the close behavior by changing from "Minimize to notification Area" to "Close".

This helped me, hope it helps you and anyone else.


JE
Jason Echols  premium
Replied on Apr 24, 2015 - 03:09 UTC

Thank you Gregory, that is very helpful and solves the issue for me!
Hopefully in future releases ToDoist can bring function in line with traditional apps and have a launch attempt maximize the open session by default, rather than launching additional instances in the background with no visual effect...until you go into task manager and find 5 instances running :)