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Moving Outlook Emails - Link stops working


After I create a task with the Outlook plugin, I then move them to an archive folder. The link to the email works before I move the email but breaks after the fact, since I have been naming the task something different from the email... the original email can't be found and I'm lost in what needs to be responded to and what doesn't. This was previously working for me.

I have to add that it's broken with and Outlook 2013 on Win8.

Hope that there is a way to find the link as I was heavily using this feature to clear my inbox of emails that I have to come back to.

All responses

Clyde Romo  staff
Replied on Jul 29, 2014 - 03:12 UTC

Hi Don,

Sadly, this is a known issue and our developer are looking into it. We'll update you if we have some news or a fix for the issue. Sorry for the inconvenience.


Kylie Madden
Replied on Jul 31, 2014 - 00:31 UTC

Oh dear, rather annoying. But will force me to file properly before creating tasks, which is what I should be doing anyway!

Don Finley  premium
Replied on Aug 12, 2014 - 01:47 UTC

@Kylie - I agree with your sentiment, this is rather annoying. While we cross our fingers that this will be addressed soon, how are you filing your messages that allows you to create tasks after the fact?

I'm hoping to learn from you in order to deal with this issue.


Kylie Madden
Replied on Aug 12, 2014 - 23:17 UTC

Hi Don,

What we are experimenting with is this:

* We created a folder called 'Action in Todoist' in our Outlook
* As we are organising an executive's inbox, any email in his inbox we need to create a task from, we first forward to our account then put into that dedicated folder
* Ditto with our own tasks
* That way we ensure that any email generating a task is easily found, otherwise our boss might file etc without us knowing and then we won't be able to find the email attached to the task/route is ruined (I found that even if you move it back to the original location, once the email has been moved, the pathway appears to be broken).
* Once a task has been completed, the email can then be filed in it's proper folder.

I'll keep you posted if this method doesn't work!