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Gmail plugin for firefox does not load.

M

The Gmail plugin for Firefox does not load. I am using Firefox 31, and the Gmail plugin does not load - can't see any box (Chrome works).

Details:
Firefox 31.0
Gmail plugin: initial.rev3
Other plugins loaded: Treestyletab, Xmarks 4.3.3

Loading the Todoist 3.7 works.

I have tried to allow 3rd party cookies, I can't see any todoist cookies loaded on FF31.0

All responses

Clyde Romo  staff
Replied on Jul 28, 2014 - 08:09 UTC

Hi,

Please try reinstalling the Gmail plug-in again and let me know if that helped or not.

Regards,

Clyde

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Nik
Replied on Dec 17, 2014 - 19:44 UTC

guys i have the same problem with FF 34.0.5 . Just today suddenly it stopped working. It is just blank

DL
Drew Ludlow
Replied on Dec 17, 2014 - 20:16 UTC

Mine too. Just stopped working today

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Nik
Replied on Dec 17, 2014 - 20:31 UTC

i've checked again about allowing 3rd partied cookies, deleting cache memory, disabling/ enabling other extensions, uninstall and install gmail todoist firefox plug in but nothing...
can anyone help us?

DL
Drew Ludlow
Replied on Dec 17, 2014 - 20:37 UTC

I even tried disabling 2-step verification and still nothing in either FF or Chrome.

DL
Drew Ludlow
Replied on Dec 17, 2014 - 20:39 UTC

I even tried disabling 2-step verification and still nothing in either FF or Chrome.

David Trey  staff
Replied on Dec 18, 2014 - 23:23 UTC

Hello,

We have identified this issue and fixed it. However, the fix required an update to our Gmail plugin. Therefore, please go to the Extensions list in your browser, delete "Todoist for Gmail 2.0" and then go to https://todoist.com/gmail and you'll be able to get version 2.5 which addresses this issue. Sorry for the inconvenience.


Regards,
David

DL
Drew Ludlow
Replied on Dec 19, 2014 - 13:57 UTC

Removed and followed the link to the extension update.

Still not working for Firefox.

Was able to get it to work for Chrome.

Verified version 2.5 in Chrome, but can not verify the same for Firefox. The extension window is telling me it is 'initial rev.3'

Cleared cache, rebooted. Still blank in FF.

David Trey  staff
Replied on Dec 19, 2014 - 14:07 UTC

Drew,

Sorry for the inconvenience, we're looking into the Firefox extension now.


Regards,
David

David Trey  staff
Replied on Dec 19, 2014 - 14:43 UTC

Hello,

We're very sorry for the inconvenience, but unfortunately, we will have to discontinue the "Todoist for Gmail" plugin for Firefox.

The issue that caused this was Gmail's new security update that was rolled out lately. We've been able to work around it with the new version of the Gmail plugin for Chrome, but unfortunately, there's nothing we can do with the Firefox version of this plugin to make it work :-(

That said, the only solution to continue adding emails as tasks for Firefox users is our general Firefox plugin available at https://todoist.com/firefox


Regards,
David

Winthrop Carty  premium
Replied on Jan 19, 2015 - 17:36 UTC

How do I remove the plug in from gmail?? Thanks.

David Trey  staff
Replied on Jan 19, 2015 - 17:46 UTC

Hello,

Please go to Firefox's "Add-ons" section, then the "Extensions" tab on the left and here you can remove our plugin from your browser.


Regards,
David