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Syncing Issues all of a sudden...


Hi, all of a sudden, my phone is not syncing. I pull the screen down which usually gets it to sync and it says:
Last Synced: 3 days ago.
I have verified that i DO have wifi.

Thanks so much! I live and die by this...and feel totally off kilter when i can't get it to work!

All responses

David Trey  staff
Replied on Jul 24, 2014 - 20:44 UTC

Hello Jennifer,

If you haven't made changes on the phone and want to sync data from the server to the phone, please try to reinstall the app and see if it helps.

If you do have changes on the phone which you want to sync, please tell me - when you pull it down to see the last sync date, does it then activate the circular sync animation and it doesn't stop, or is the animation not there?

Best regards,