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Adding location doesn't work

Hi,

I am trying to add location based reminders to my tasks but simply doesn't let to add any location. It seems try to search in some map but after 1 sec don't do anything.

I am in Venezuela and my app is in spanish. Could this be the cause? It's available only in english or only in USA?

P.S: I am a premium user

All responses

David Trey  staff
Replied on Jul 17, 2014 - 15:28 UTC

Hello Jose,

This service is available everywhere. Please try to log out and back in to see if it helps. Also, try to check if it works in Chrome or Firefox. The moment you start typing, it should automatically start suggesting the location using Google Maps. Is the Google Maps service not available in your area?


Best regards,
David

David Trey  staff
Replied on Jul 17, 2014 - 15:57 UTC

Jose,

Unfortunately, I can't reproduce it. No matter what computer and browser I try, it worked on multiple accounts - English and Spanish :-(

Please confirm - are you using any ad-blockers, script-blockers, anti-virus software, is Google Maps in any way blocked in the network you're in right now?


Best regards,
David

Jose Rojas  premium
Replied on Jul 17, 2014 - 16:12 UTC

Hi David, thanks for your quick support

I turned it off all the ad blockers, in fact, all the extensions of Chrome and Firefox, and still doesn't add the location. Also, i don't use any antivirus.

Also, in Safari and Opera i haven't any plugins and is the same thing.

This is the first notification of something like this? :'-(

Brendon Wadey  staff
Replied on Jul 17, 2014 - 16:22 UTC

Jose,

We have had other reports, but as of now, making sure ad-blockers are not blocking Google Maps, and logging out and clearing the cache and offline data for the browser has helped. I'd suggest trying that next.

Regards,
Brendon.

Jose Rojas  premium
Replied on Jul 17, 2014 - 16:31 UTC

That would help in the web version of todoist, but in the Mac app is the same behavior, even after a logout/login. May be is a bug...

Brendon Wadey  staff
Replied on Jul 17, 2014 - 16:36 UTC

Jose,

Resetting or Clearing Cache for Safari will effect the Mac App, as it uses the engine for it. Please try that.

Regards,
Brendon.

Jose Rojas  premium
Replied on Jul 17, 2014 - 17:11 UTC

Hi Brendon,

I just clear the Safari's cache, deleted all the cookies and... nothing. Everything remain equals, still didn't can add the location.

May be this doesn't have any solution :(

Brendon Wadey  staff
Replied on Jul 17, 2014 - 17:12 UTC

Jose,

We are looking into it, we have reproduced the issue but are waiting on a fix.

Regards,
Brendon.

Brendon Wadey  staff
Replied on Jul 17, 2014 - 18:39 UTC

Hi,

Let me know, after logging out and back in, if it works now. We made some changes.

Regards,
Brendon.

Jose Rojas  premium
Replied on Jul 21, 2014 - 21:36 UTC

Hi Brendon,

Actually, now seems do something, but now i am getting an Google's API key error (See screenshot).

At least, is a step forward :)

Brendon Wadey  staff
Replied on Jul 21, 2014 - 21:41 UTC

Jose,

This was indeed fixed. Please try doing the same thing again, as of now we have no other reports and it should be working.

Regards,
Brendon.

Jose Rojas  premium
Replied on Jul 21, 2014 - 22:06 UTC

Hi Brendon,

Thanks for fixing it, now it works! Life is wonderful with todoist (love)

Tip for another users: Disable ALL the Chrome/Firefox extensions for block ads, javascript and any other script blockers.

DN
Dr. Nandi Harrysingh
Replied on Aug 20, 2014 - 00:08 UTC

Unable to add a location from MacOS. iOS is fine on iPhone. Location 'syncs' to MacOS, but unable to edit location. Also not able to add location from Safari. After typing a location, and I hit enter, it says "please enter location". Logged out and back in. Updated. Same thing. Any ideas?

Brendon Wadey  staff
Replied on Aug 20, 2014 - 00:15 UTC

Hi,

Yes, check all extensions, clear the cache for Safari and your browsers and see if it starts working.


Regards,
Brendon

JP
Johnny Prastoyoe  premium
Replied on Jan 20, 2015 - 13:36 UTC

Hi,
The location reminder doesnt work on my todoist, i have been relying on google-now to set location-based reminder.
Yes it does suggest the place i want to be reminded, there are even 3 of em,
I set multiple task, testing each suggested location, it didnt work, i had even tried changing the option into "leaving the area", there was no avail.

I thought maybe the 3 suggestions areas are not accurate, i tried setting "my current location" still nothing,

JP
Johnny Prastoyoe  premium
Replied on Jan 20, 2015 - 13:36 UTC

Hi,
The location reminder doesnt work on my todoist, i have been relying on google-now to set location-based reminder.
Yes it does suggest the place i want to be reminded, there are even 3 of em,
I set multiple task, testing each suggested location, it didnt work, i had even tried changing the option into "leaving the area", there was no avail.

I thought maybe the 3 suggestions areas are not accurate, i tried setting "my current location" still nothing,