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I don't see the TD icon on gmail so I cannot add the email as a task.


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David Trey  staff
Replied on Jul 02, 2014 - 13:23 UTC

Hello Nestor,

There are two reasons why this could happen:

1. You're using a Gmail Labs extension called "Preview Pane" which changes the URL when you read a message and our plugin can't recognize it.

2. Your browser doesn't accept third-party cookies.

Please check both and let me know if the issue persists.

Best regards,