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How to cancel subscription?

Hi all,

How do you cancel the premium subscription? I.e. my premium account expires later this year. I don't want it to auto renew.

Regards

All responses

David Trey  staff
Replied on Jun 22, 2014 - 11:44 UTC

Hello,

This depends on how you've paid for it. Two payment options are renewing and two aren't.

If you've paid using a direct credit card payment on our site or the App Store through our iOS app - in these cases the payments will not auto-renew.

If you've paid through PayPal or Google's PlayStore using our Android app, then you will have to cancel the recurring payment subscription directly on your PayPal or PlayStore account.


Best regards,
David

P
Pastor  premium
Replied on May 28, 2015 - 18:00 UTC

Support
I do not want to renew my subscription and wanted to find out if I have auto renew. I was using the free version and then upgraded in Jan. to the paid version. Not sure how to cancel my subscription. Please let me know. Thank you for your help.

Serving Like the Saviour
_________________________________________________
George Riddell | Pastor | Open Bible Baptist Church
856-629-3800 | pastor@openbiblenj.org <mailto:pastor@openbiblenj.org> | www.openbiblenj.org <http://www.openbiblenj.org/>

Confidentiality Statement:
This communication is confidential and is intended only for the individual(s) or entity named above and others who have been authorized to receive it. If you are not the intended recipient, please do not read, copy, use or disclose the contents of this communication to others. Please immediately notify the sender that you have received this communication in error. Please then destroy the communication and any copies of it.

Galina Skovorodnikova  staff
Replied on May 28, 2015 - 18:23 UTC

Hello,

It depends on how you've paid. If directly through our site with a credit card, it won't auto renew. It may auto renew (if a recurring subscription has been create) when paid via PayPal or Google Play.

By the way, I can't find your current address in our system. Have you already deleted your account?

Regards,
Galina

P
Pastor  premium
Replied on May 28, 2015 - 18:40 UTC

Yes I have already deleted my account. Thank you for your help.

Serving Like the Saviour
_________________________________________________
George Riddell | Pastor | Open Bible Baptist Church
856-629-3800 | pastor@openbiblenj.org <mailto:pastor@openbiblenj.org> | www.openbiblenj.org <http://www.openbiblenj.org/>

Confidentiality Statement:
This communication is confidential and is intended only for the individual(s) or entity named above and others who have been authorized to receive it. If you are not the intended recipient, please do not read, copy, use or disclose the contents of this communication to others. Please immediately notify the sender that you have received this communication in error. Please then destroy the communication and any copies of it.

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