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Sync problems between iPhone and Web

My tasks are out of Sync between my Iphone 5 / IOS 7 Todoist App and the Web-App. I just told them both to sync, but a task that I marked complete on the web 20 minutes ago is still showing up on the iPhone.

I will log out on my phone and log back in, which will probably work, but an inconsistency like this happens at least once a week and I have to log out and log in a lot.

Another syncing error that happens most often is I input a task on my phone and it duplicates on the phone, while never showing up on the web app. If I delete one of the two, they both disappear.

All responses

David Trey  staff
Replied on Jun 12, 2014 - 18:04 UTC

Hello Von,

Instead of logging out and back in, please try to completely delete and reinstall the app and see if this permanently solves this issue. We'll also look into it on our end.

Best regards,

Von  premium
Replied on Jun 18, 2014 - 00:07 UTC

I deleted and reinstalled, haven't had all the problems yet, but today is the first time one of them has resurfaced -- put in a task on my phone, it duplicated on iOS but never showed up on the web. Changed one, the version showed up on the web. Deleted unchanged one, both disappeared from iOS, changed one disappeared on web.

Clyde Romo  staff
Replied on Jun 18, 2014 - 05:28 UTC

Hi Von,

We have reported the problem where tasks are duplicated in the iOS app. We are hoping to release a fix soon. Sorry for the inconvenience.



Ben Tambling  premium
Replied on Jun 24, 2014 - 12:18 UTC

Just want to add my voice to this, almost from day one i've has sync issues with the iPhone app. Completed tasks remain, tasks moved into projects remain in inbox, generally out of date. Syncing multiple times (5+) seems to help sometimes, but not always effective.

LK  premium
Replied on Sep 04, 2014 - 02:39 UTC

I do have the same problems. seems it is not sense to logout and login again when I need to clear the completed task.
Please fix this bugs ASAP