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Sync not working between devices


Cannot view, add,or update tasks in Outlook 2013 (Win 8.1) and different lists display on iPad 3 and iPhone 4S. All devices have been out of sync for a couple of weeks so I resorted to only using Outlook. Now that I can't use it I'm pretty discouraged about continued use of the product.

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Brendon Wadey  staff
Replied on Jun 12, 2014 - 02:54 UTC

Hi Valerie,

Do you remember when this started exactly? Anything that happened at that time, software/device changes, anything at all?

Have you signed out of each device, and cleared the cache for our Outlook plugin? (remove all from %userprofile%\AppData\Local\Todoist\Outlook\Cache)


Valerie Kile
Replied on Jun 12, 2014 - 13:23 UTC

I updated the iPad, iPhone, and online to show the same tasks. Outlook has re-appeared and the devices appear to be syncing. Thank you!