+ Add Question

Sms not working

I'm currently not receiving sms reminders, I've checked that my number is correct on the settings page on the web and tried to send a test sms but did not receive it.

When I first signed up for premium I was receiving sms's


All responses

Clyde Romo  staff
Replied on Jun 09, 2014 - 10:20 UTC

Hi Jonathan,

Can you please try doing an SMS notification test again? Did you receive any? If not, please check the following steps and set it up again.

1. Make sure the number is formatted like this: +123456798 incl. a + sign, your country code, no dashes or spaces. (it looks like you have already)
2. Select "international" from the location/provider list (regardless of your location or provider).
3. Select one of the Canadian numbers from the "Number to send from" drop-down menu.

If re-configuring still does not help, can you please give the exact due date of the task? It may be related to it.