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Error message 403 - Issue with multiple Gmail accounts

LD

I have just signed up using a Gmail company account that I share with 3 colleagues. I have added each of the 3 of us as collaborators, using our personal Gmail addresses.

When I try to accept the invitation that arrived in my personal Gmail address inbox, I get error message 403, saying that I cannot accept my own invitation. However, the invitation did not come from me, it came from the joint gmail user account that I access (from the same macbook).

I am using Chrome. I tried deleting the Todoist Chrome plugin but this makes no difference.

Please help me get set up to be able to collaborate across multiple Gmail accounts. My 2 colleagues will presumably have the same problem as me since they also access both their personal Gmail account and our work Gmail account from their computers.

Thanks.

Tom

All responses

Brendon Wadey staff
Replied on Jun 03, 2014 - 22:06 UTC

Hi Tom,

To be clear, there are 4 accounts? If you are sharing between your other accounts, why did you create a forth account that is shared?

You can share from any account projects you'd like to share. As for the issue, this extra account (company gmail) there is nothing linking you to this account? You aren't signed into it at all within Gmail or Todoist?

Regards,
Brendon.

LB
Liam Bloom premium
Replied on Sep 11, 2014 - 18:06 UTC

I have the same problem. I'm trying to share a project with my coworker who has an email address through google under the same domain as me (inbloommusic.org) and it says he can't accept his own request.

Brendon Wadey staff
Replied on Sep 11, 2014 - 22:12 UTC

Liam,

Please start a new thread and let me know the email address' of the affected accounts. Normally though this happens because two users already have Business Accounts, two different teams, which can not be.


Regards,
Brendon

KS
Kristin Shea premium
Replied on Sep 18, 2014 - 22:00 UTC

I am having the same problem. Our employees are members of one gmail domain, so I cannot invite my employees. And, I cannot invite a "test" user using a 2nd gmail address i have, even though the invite came from a different gmail address than the invitee. We only have one business account total, noone is a member of another business account. Did this string come to a resolution?
Thanks,
Kristin

Clyde Romo staff
Replied on Sep 19, 2014 - 10:14 UTC

Hi Kristin,

No, not yet but I'll pass your comment along to our developer. I'll update you once I hear back from them.

Sorry for the inconvenience.


Regards,
Clyde

Clyde Romo staff
Replied on Sep 25, 2014 - 06:51 UTC

Hi Kristin,

Are you still getting the same problem? Please make sure that the user is not currently logged in Todoist when opening the link and accepting the invitation.


Regards,
Clyde

KS
Kristin Shea premium
Replied on Sep 25, 2014 - 13:47 UTC

We were able to add the users in the end, so we seem to be OK now - thanks
for following up!

Kristin Shea
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www.ksheacpa.com
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