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Recovering Deleted Tasks

N

I accidentally deleted a task with an important phone number. Is there a way I can recover the task info?

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Brendon Wadey  staff
Replied on May 29, 2014 - 17:07 UTC

Hi Nancy,

Unfortunately without already being Premium, there is no way to recover a deleted task. If you were Premium, there is a backups page.

Sorry about that.

Regards,
Brendon.

AG
Andy Garcia  premium
Replied on Jun 04, 2014 - 23:18 UTC

Are there any plans to add an "undelete" option rather than having to go through a backup recovery process? I gotta say, this function should be a basic feature. Not real happy about this. I thought you guys had this feature in an earlier version?

Brendon Wadey  staff
Replied on Jun 04, 2014 - 23:34 UTC

Andy,

It's possible to undo completed tasks but not if you delete it. Yes we will look into improving this in the future.

Regards,
Brendon.

ZE
Z E H Yoon  premium
Replied on Jul 09, 2014 - 03:19 UTC

I agree with Andy Garcia.

I expected to see "Trash Bin" where deleted items could be sitting for a number of days before they disappear permanently. It has been a basic feature for other similar services I've been trying out, and I am dumbfounded not to see this feature while test-driving PREMIUM package. Having a back-up plan is a crucial part of the business, and daily backup is not enough to be a back-up plan. It jeopardizes the permanent loss of data at an amiss click. This is a serious chasm for a paid service.

I accidentally removed about 15 task items today. We did not know "sub-task" items would be removed too when the upper-tier task was removed. If the Todoist staff cannot restore the lost task items, we will end up wasting 2.5 hours that we spent to plan a project and notes/information associated with them. This is not something I expected for a paid service.

Brendon Wadey  staff
Replied on Jul 09, 2014 - 03:21 UTC

Hi,

We are sorry to hear that, but there is no way (other than the backups) to recover a deleted task at this time. We will look into improving these options in future updates.

Regards,
Brendon.

M
mc@caretechsrl.com
Replied on Sep 27, 2014 - 10:25 UTC

Hello, I'm in the same boat of the previous user, trying out Todoist as a GTD application and suddenly realized I have no way to recover a task (along with all the sub-tasks, which can be in the order of hundreds in my own field of job).

The chance of deleting hours and hours of work by mistake is too high, especially for people that uses a large array of different devices, tablets, smartphones, web browsers...

I saw an UNDO button, but it appeared for a handful of seconds and disappeared by itself - after his demise, I have no way of recovering my data except from a full backup (if I have PREMIUM), as I read above.

... too bad that restoring a full backup would probably mean more hours of work would go lost as we would recover a point in time hours (days?) earlier than the present time.

I strongly hope to see some feedback from the dev team on this... "serious chasm" really describes this issue.

AG
Andy Garcia  premium
Replied on Sep 27, 2014 - 21:45 UTC

I have a premium account, and honestly, had I realized this before I subscribed, I would never have paid. It's ridiculous that something as simple as an undelete option can't simply be coded in.

Unless this is rectified by the time my premium subscription ends, I will not be re-subscribing. What a shame, because everything else works great. But having lost a few tasks by inadvertently hitting the delete option, this is a very big deal for me.

And don't get me started on the restore from backup feature. Those of you who have endured the process will tell you that it is terrible to say the least. It's there, but believe me, you'll only want to use it in an extreme emergency. Its that tedious.

Ash W  premium
Replied on Sep 28, 2014 - 01:23 UTC

Just something I'd like to point out, in case someone else has this issue:

The backups, if you download them, are text files. Extremely easy to read (There's no odd formatting or abbreviations or anything! It's just like it is online). So if you have the backups, you can easily just open the file, check whatever you needed to (like a phone number), and close it. No need to actually implement the backup. Premium auto-backs up for you, so you can open a backup from several days ago.

Raymond Vardanega  premium
Replied on Nov 11, 2014 - 10:58 UTC

++++1 for the undo a deleted / completed task. Its standard to allow this.

Ash W  premium
Replied on Nov 11, 2014 - 14:44 UTC

Raymond, for what it's worth, you already can undo a completed task... just not a deleted task.

Raymond Vardanega  premium
Replied on Nov 16, 2014 - 06:51 UTC

Hi,

Yes, but I completed a task by accident, and could recall what project....
so I had to go throuigh all the projects.

There are better ways that the way its implemented ie by project .

Raymond

Best regards
Raymond Vardanega

*Bells Access Control Services*
*Phone 02 8394 9290*

*For service bookings and enquiries, email to admin@bellsaccess.com.au

Kai  premium
Replied on Dec 11, 2014 - 11:57 UTC

+1 for a trash can. it would be very helpful to see the deleted tasks, without checking the backup. if there are more persons involved in one project it is very important to see what is deleted in the past.

JH
John Hughes
Replied on Dec 20, 2014 - 23:46 UTC

I also just deleted a task. I'm confused why there is no "undo" option :( This seems like a no brainer. Please update this feature ASAP!

JW
Judith Wilson  premium
Replied on Jan 22, 2015 - 14:29 UTC

Yeah this is rubbish, put a task in that had subtasks and now can't recover all the sub tasks!
\

JW
Judith Wilson  premium
Replied on Jan 22, 2015 - 14:43 UTC

ok now I've got a question. I've just deleted about 25 completed tasks as a result of them being accidently sub tasks under another task I was busy creating and was trying to delete because the system had put it as a main task and it was also supposed to be a sub task!. However I need to keep track of my completed tasks that have now been deleted. My question is: does todoist still count the deleted tasks in my completed total even if I've deleted them? My alternative to restore them is to go back through the e-mails I've had from todoist and find the ones that I have completed but deleted and put them back in as completed. BUT I don't want to double count tasks I have already done. This lack of a deleted/restore button is a real nuisance! it just assumes you'll never make a mistake and given that navigation is not that slick in this app for creating new tasks that's quite unlikely. it's making me think twice about signing up for this.....I was thinking it was quite good until this happened!

David Trey  staff
Replied on Jan 22, 2015 - 15:06 UTC

Hello Judith,

When you use the "Delete completed tasks" option from within a project, you only delete the "physical" elements on your completed task list in this project, but the number of completed tasks and Karma points are based on the "log" of completed tasks which is stored somewhere else (Karma score -> View All) and this list will not be affected by this deletion, you can still see these tasks there, access their notes etc.


Regards,
David

DC
deirdre clyne  premium
Replied on Feb 20, 2015 - 03:58 UTC

I just learned about this the hard way today and wow, not having an undelete button is the MOST STUPID design decision I have ever seen (and I have seen a lot). Seriously looking for a new to-do list manager now even though I paid for premium.

JW
Judith Wilson  premium
Replied on Feb 20, 2015 - 10:43 UTC

Yeah there's very few bits of software out there that don't have a 'go back' button of some sort. I too am looking for something else now, I've lost too much stuff this way. It's too easy to click the wrong button and lose stuff that's important on projects.

David Trey  staff
Replied on Feb 20, 2015 - 13:54 UTC

Hello,

Every deletion of a task shows an Undo button at the bottom of the screen and deletion of a project must be confirmed through a popup menu that also lists the name of the project which will be deleted.

Furthermore, you can always go to the Settings -> Backups and retrieve your data from the latest backup (if it was added before the last backup was made).


Regards,
David

JW
Judith Wilson  premium
Replied on Feb 20, 2015 - 14:41 UTC

Thanks David, is this a new feature as I got the impression it didn't exist before?

David Trey  staff
Replied on Feb 20, 2015 - 15:19 UTC

Judith,

I'm unsure about the exact dates, but I think the undo option for task deletion was implemented at least 3-4 years ago and the backups feature was added around October 2012.


Regards,
David

JH
John Hughes
Replied on Feb 20, 2015 - 16:13 UTC

Hey David,

Thanks for pointing that feature out- I never noticed that before. That feature is helpful to an extent– only if you respond to the "Undo" alert within 5 seconds. After 5 seconds, the alert fades away and you no longer have any way to "Undo" your mistake. Thus the "Undo" feature is entirely useless if you fail to realize that you deleted a task within that 5 second window of time.

This should not have to be pointed out, but Command/Ctrl+Z is a global command across all programs, Mac or PC. Why can't this feature be added in a few days of work by your dev team?

David Trey  staff
Replied on Feb 20, 2015 - 16:20 UTC

Hello John,

We may consider adding it in the future :-)


Regards,
David

AG
Andy Garcia  premium
Replied on Feb 20, 2015 - 20:59 UTC

I second John's question. It should be a relatively simple change to implement. I really don't understand why a pure and simple undelete option wasn't there in the first place.

And David, I appreciate your commenting and pointing out the restore function, but it is a very tedious process! We really shouldn't need to go through that.

My renewal is coming up soon. If this feature is not added by then, I will be seriously considering other options.

Thanks again,
Andy Garcia

ZE
Z E H Yoon  premium
Replied on Feb 21, 2015 - 00:30 UTC

Any service without a backup plan is, not just no plan, but a failing plan.

As Andy Garcia said, the immediate "undo" shouldn't be that tedious.

My renewal is also coming up, and I will be discontinuing the use of this service if I do not see backup plans by then.

Thank you,
Zean Yoon

TC
Toni Cannon  premium
Replied on Feb 24, 2015 - 16:04 UTC

This is an absolute feature we need to have for our business.

Nigel Crosscombe  premium
Replied on Mar 03, 2015 - 19:52 UTC

Agreed I think that having a trash section where tasks could set for a set amount of time could be very helpful if you miss the 5 second undo time frame

BB
Brandon Bertelsen
Replied on Mar 19, 2015 - 03:14 UTC

Hi Todoist-as,

Just accidentally mashed buttons and deleted 25 (very important) tasks... furiously mashed CTRL + Z (which does nothing in Todoist, in contrast to every other app on the planet) and missed the undo, and of course I don't remember any of the tasks.

There's nothing worse than an unrecoverable accidental delete. That's like when someone overwrites your 1 of 3 Legend of Zelda saves before the end of the game. It's the stuff that makes little kids cry and adults spontaneously lose their hair, and for the record I don't have that much hair left.

Love this service, but can't have that happen again and it doesn't sound like being premium is much of an advantage in this case. Please update this post when it's fixed so I know it's safe to come back.

Sincerly,

Sad panda.

JW
Judith Wilson  premium
Replied on Mar 19, 2015 - 10:28 UTC

Hi Brandon, the only thing about premium is that you can get the backup file - it gives a text file of your todo's - all run together!. It seems to be done every day, so you can go back to the day before you deleted your stuff and see what was there. But you have to find it all in one long stream and if your todoist is big that would be quite a pain. Doesn't actually restore anything though (if you restore the backup you lose all the stuff you've done since in todoist).

It's nowhere near good enough for a product that they are actually selling (hey guys we had undo buttons in the 80's!). I'm really surprised there's not more people complaining about this. I am thinking about moving on myself - I've lost a few annoying things but not anything major and I'm thinking its only a matter of time before that happens.....

Judy

ZE
Z E H Yoon  premium
Replied on Mar 22, 2015 - 11:02 UTC

Reading and following threads related to this very issue, I am under the impression that Todoist does not understand the importance of performance efficiency in everyday tasks, and that backup file function is not the same as undo button for a quick recovery. Or, they simply did not read the outcries of their paying customers. Either way, that's very unfortunate.

J
Joe  premium
Replied on Mar 30, 2015 - 16:22 UTC

Agreed. This is a fundamental issue that needs to be resolved. It's as simple as moving deleted items to a "Trash Can" folder. I would also like to have a more direct way of accessing and undoing "Completed" items.

While I am enjoying Todoist and find it to be a valuable tool for my personal and business planning, it's hard for me to understand the inattention to basic functionality. It's even more puzzling to me given the excellent responsiveness of the Todoist team when other issues arise.

Raymond Vardanega  premium
Replied on Mar 30, 2015 - 20:00 UTC

Agree. I won't be renewing. Its too fundamental an issue.

IP
Igor Petra Steindlovci  premium
Replied on Apr 01, 2015 - 12:31 UTC

I NEEED UNDOOOO or TRASH BIN!!!! IM PREMIUM MEMBER!!! X-(

admin  premium
Replied on Apr 10, 2015 - 05:57 UTC

WTF?

admin  premium
Replied on Apr 10, 2015 - 06:08 UTC

I accidentally delete some task, because moving one task make me other tasks as a sub-task accidentally (usability not very clear or very sensible).

So, my last backup its from hours ago!


I lose all my work of the last hours because you don't have trash option? Really?

Do you think this is a good idea to make more Premium users? Really?


I'm a Premium user and you lose my work (bad usability and nothing to undo).

If this option its not published soon (next week) I move all my tasks to other task manager and cancel my premium account.


Thanks