Why not make service reliability a king?
Today's outage force me to write this rant. I can hardly stand the amount of trouble I got today due to still ongoing outage of the service.
I've been a long time user of google tasks and GTD practitioner too. I loved Gtasks because it is simple and stable as hell. No single failure for 2-3 years of everyday usage.
However I've had a problem, mostly managing separate todo's between personal and corporate gmail. So I've searched for a solution and todoist seemed to fit. Gmail plugin, all platforms, a lot of other features on to of gtasks. I thought "perfect", this is it. I've decided to pay, move and rely thereafter on todoist. I believe that good service has to be paid to exist. I spent 3-5 hours moving btw.
So what did I eventually get? Three weeks of usage and no week without problems:
1) Sync broke several times, I had to relogin multiple times
2) Timezone shift during travel broke all due dates and I had to manually recheck and reset them
3) gmail, mac and web app constantly logged me out last three days, I had to login for one-two times a day
4) and finally service just broke for FULL WORKING DAY. It also duplicated some of the tasks I tried to add somewhere in the middle. I estimate a 3-4 hours loss of my time today solely trying to make todoist work for me
I do know that bugs are possible, I am a developer myself. And I can stand such a disruption once a year or two. However what I find really odd is the priorities todoist team has:
1) From what I gathered there were no support outside US working hours, At least twitter was mum and support site unavailable
2) Todoist team works on GDrive, other integration, better apps while CORE functionality is unstable...for paid users...
todo is an essential tool on par with email if not more crucial (emails can wait after all), how can it possibly be NOT 100% bulletproof?
I do not want to spend another day looking for alternatives, migrating and hoping for the best. I want to stay. I think todoist can and should deliver on the promises it gives.
So please, tell me you will align your priorities with the needs I think every customer seeks for.