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Todoist is deleting the tasks that are updated

NK

I updated some of the tasks and it was taking forever to sync. I logged out and logged back in and the tasks were deleted! This is a dangerous behavior! What is going on?

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David Trey  staff
Replied on May 27, 2014 - 16:51 UTC

Hello Nandan,

We're very sorry for the inconvenience, we've had an outage recently and it might have caused multiple issues incl. sync problems and downtime. We're still working on a few fixes and all should work fine very soon.

No data should be deleted, though, once the sync is stable all cached changes will be synced.


Best regards,
David

NK
Nandan Kulkarni
Replied on May 27, 2014 - 18:14 UTC

Thanks for the update. Please let me know when the issues are resolved.

Dragan Ruzic  premium
Replied on May 27, 2014 - 18:27 UTC

I know you guys are working hard to fix this, but the Todoist's biggest strength is the sync over all platforms - which now isn't working.
That's why I've bought the Premium after only a few days , I've found MY app.

However, it has been down since this morning. It's many hours by now, it's 20:21 in the evening here in Scandinavia. The whole day without sync.

I believe the biggest problem is that your offline mode is still "offline", and it depends on the option that a user has been logged in when he went offline for some reason.
If I was away from my devices for a couple of days, and if I don't have an internet connection, I'd be totally lost, I just can't reach my tasks.

You're still thinking "online" mode only, relying on the Safari/Chrome... whatever browser cache to hold the data in the system until we'll sync again.
That's how I'm using the Todoist now, forced by not being able to trust the native app neither on Windows or Mac if I'm about to start the app "from scratch".

Yes, I am upset and I don't need another "we're looking into it.. sorry for the inconvenience..", I _know_ you are working hard, but why did this happen in the first place, how well prepared are you at Doist for this not to affect your users?

No plan B? Obviously not. Room for improvement, please plan for disasters like this.

Brendon Wadey  staff
Replied on May 27, 2014 - 19:06 UTC

Dragon,

We are taking every steps to make sure this does not happen again. We will make an official statement soon. Though the issues should be resolved soon, we don't think it will be much longer.

Regards,
Brendon.