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Todoist apps shuts down on ios

PA

The todoist app shuts down a few seconds after beeing opened on iphone and ipads (same problem for 5 different units / people). I have issued a new API token but that does not help.

Patrik

All responses

Clyde Romo staff
Replied on May 26, 2014 - 09:21 UTC

Hi Patrik,

This could be related to an issue about tasks with links in them and how they're formatted. Here's an example:

1.) http://example.com (My URL Name)
2.) http://example.com (My URL Name )

Notice the space before the closing parenthesis in example 2. If you have tasks that has that, that will cause the app to crash. Can you please review your tasks and see if you have any affected tasks. Some users noticed this coming from tasks that was emailed to a project.

I'll include this link to show you that this has helped other user having this issue also. Some of them were kind enough to provide tips:
https://todoist.com/Support/show/32717

We're aware of this issue and hoping to have a fix available on the next update though the date of that is yet to be determined. Really sorry for the inconvenience. :-(

Please don't hesitate to ask if you have any follow-up questions.

Best Regards,

Clyde

PA
Patrik Adamson premium
Replied on May 29, 2014 - 15:12 UTC

Hi Clyde,

I have gone through my tasks and deleted all hyperlinks. Unfortunately the problem persists and the app cannot be used :-(

Patrik

Brendon Wadey staff
Replied on May 29, 2014 - 21:09 UTC

Patrik,

Please log out after doing as described, and back in again, still crashing? If there isn't enough time to log out, try un-installing and re-installing the app.

Regards,
Brendon.