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Windows app: Label dropdown list not visible

JP

Since some of the last updates of the Windows app I am experiencing problems adding labels to a task: First I thought it is an internal problem of the app which has possibly troubles to fetch the list of my labels, but it seems that the only problem is an incorrect offset of the label dropdown - if the window of the Windows app is too small, or if I am editing task that is close to its bottom, the dropdown list appears below the bottom of the window and cannot be accessed. See screenshots.

It does not happen using the web interface (at least in Firefox).

All responses

David Trey  staff
Replied on May 23, 2014 - 13:35 UTC

Hello Jan,

Thank you for your report, but unfortunately I can't reproduce this issue. The label selection drop-down seems to open right below the input field, not like on your screenshots.

That said, please try to right-click on the TD icon in the system tray, use the logout option there, then log back in and see if the issue persists.


Best regards,
David

JP
Jan Přikryl  premium
Replied on Dec 02, 2014 - 15:38 UTC

David,

first I though that it went away after some updates but now I am seeing this again: I suspect that the position of the label drop-down list window does not depend only on the position of the label dialog window, but it depends also on the position of the right scrollbar.

You can see that it was the same case in May. To make it more obvious, I am attaching a sequence of screenshots where I am clicking on the "@" icon and varying the position of the scrollbar.

Best regards,
Jan

Brendon Wadey  staff
Replied on Dec 03, 2014 - 01:02 UTC

Hi,

So it scrolls when you scroll to put it simply? We will look into fixing this in coming updates. You can try logging out, searching Windows Explorer for Doist & Todoist and remove all and logging back in.


Regards,
Brendon

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Antonio Doria  premium
Replied on Jan 11, 2015 - 04:34 UTC

Exactly same problem here, just as Jan described, in the windows app.

If I am at the top of the page (not srolling down) all dropdown lists open just under the task I am editing. As I scroll down the page, labels drop-down list opens further down the page, away from the task I am editing at the moment, so it comes a moment that the list is only partly visible in bottom of the screen and eventually not visible at all because is out of the screen. I know it is still open"virtually" because I can still write @ and part of a label name and it gets auto completed if I press Enter. But I can not see the drop down list itself.

Really annoying for my everyday work flow, because I am never sure if the right label has been picked from the list until I press Enter, and many times, if spelling is not right, a new unwanted label is created.

I hope this feedback is useful to fix the problem.

Best regards,

Antonio

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Antonio Doria  premium
Replied on Jan 11, 2015 - 05:13 UTC

In my case, it doesn't happen in the quick add task window, but when trying
to edit any of the tasks in a project, adding a new label to it.

I add screenshots of the problem. I wonder if you can reproduce this.

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Antonio Doria  premium
Replied on Jan 11, 2015 - 07:21 UTC

Edit last post: the issue happens both when editing a task to add a new label AND in the quick add dialogue, as Jan first posted.

Another bit of information that can help you to track down this issue: it seems to be related with the fact that, once the labels drop-down list is open, it doesn't move up and down with the rest of the page when you scroll; it keeps in the same position, so the task goes away from its drop down list if you scroll the page.

And a significative detail: if you reproduce the issue -scroll down, edit a task, then press @ to open the dropdown label list- and it happens to open further down and away from the task, you just scroll the page back to the top and THEN... the task and the drop-down list will match perfectly, the task will then be located EXACTLY where the drop-down list was opened (As I said, the drop-down list doesn't move up or down when scrolling).
For example, If the drop-down list is not visible at all, is because the task itself is down enough in the page to become not visible when scrolling to the top of the page. In the same manner, if the drop-down list opens only in the very bottom of the screen is because that task appears close to the bottom of the page if you scroll up to the top of the page.

So, it's obvious that, when the dropdown list opens away of its task, it's because it opens exactly where the task would be located if the scrolling of the page were full at the top.


I hope this helps your developpers,

Antonio

David Trey  staff
Replied on Jan 11, 2015 - 13:16 UTC

Hello Antonio,

Thank you very much for your feedback. Unfortunately, I still can't reproduce this. I've tried every possible combination - click on @, then scroll, type @ then scroll, type @ and first letter of an existing label, then scroll, start entering a new label, then scroll. All the above one using the scroll wheel, once scrolling manually using the scroll bar.

Nothing helps, it never keeps the auto-complete menu in a fixed position, always scrolls it along with the task input field.

That said, please try to go to C:\Users[username]\AppData\Local\Todoist\Windows, delete the "Cache" folder there, then quot the app via right-click on the red TD icon in the tray and use "Quit", launch it again and let me know if the issue still persists.


Regards,
David

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Antonio Doria  premium
Replied on Jan 11, 2015 - 14:59 UTC

First, thank you for your fast reply, even on Sunday... great support, congratulations...

I reset the local cache as you suggested, and yes, now everything is behaving as it should, dropdown list moves as I scroll the page, never missing its task... awsome!

Thank you so much David,

Antonio

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Antonio Doria  premium
Replied on Jan 21, 2015 - 13:42 UTC

Unfortunately the issue reproduces randomly again and again. I checked that I don't even need to erase the local cache, just quit the app via right-click on the red TD icon in the tray, and launch again, but even like this it's a bit annoying to do it almost every day.
Any clue about the reasons or solutions? Thanks in advance

David Trey  staff
Replied on Jan 21, 2015 - 14:44 UTC

Antonio,

I'm unsure what can cause this. If relaunching the app helps, it would point to a caching issue, but without a clear way to reliably reproduce this after a certain action, it's difficult to find the source of this bug :-( Nonetheless, we'll keep trying to trigger/find it and fix it as soon as we can. Sorry for the inconvenience.


Regards,
David