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Test SMS not received


In a team of 3, 2 of us received the test SMS (in Settings > Reminders), but 1 person doesn't receive it. What's going on?
Thanks for your help.

All responses

David Trey  staff
Replied on May 09, 2014 - 17:38 UTC

Hello Eleonore,

Please ask the person who hasn't received it to go to Settings -> Reminders, edit their number and while they're in edit mode:

1. Make sure the phone number is set like this: +123465798 - including a plus sign, the country code and no spaces or dashes.
2. Choose international as their location/provider.
3. Select one of the Canadian hosts from the "Number to send from" drop-down menu.

You could repeat point 3 with all three available hosts and see which one works.

Best regards,