+ Add Question

Attaching Dropbox files from MacOS app not working

Hello,

I can't log in my Dropbox from the Mac desktop app. It doesn't work.

From Todoist website it works right.

Thanks,

All responses

Brendon Wadey  staff
Replied on May 06, 2014 - 19:27 UTC

Hi Santi,

To be clear, it the issue only with Dropbox and does it appear as if Dropbox isn't a link, or it just does not attach anything?

Regards,
Brendon.

Santi Gutiérrez  premium
Replied on May 06, 2014 - 19:40 UTC

None of them.

The first time you try to attach a file from Dropbox, you see a button to bind Todoist with Dropbox.

When I click it, it opens my browser and it is closed in half a second. I have no option to do nothing.

I changed my default browser to Safari and the first time I could enter my user and password, I got my code in my mobile,I entered it, then nothing else happened. Since then, the behaviour is the same in Safari and Chrome.

ME
Morten Eide Pedersen
Replied on May 06, 2014 - 20:49 UTC

can confirm the same issue here. Mavericks.Safari.

Santi Gutiérrez  premium
Replied on May 06, 2014 - 21:05 UTC

Good! :-!

Brendon Wadey  staff
Replied on May 06, 2014 - 21:09 UTC

Hi,

We are looking into this now.

Regards,
Brendon.

Santi Gutiérrez  premium
Replied on May 06, 2014 - 22:08 UTC

Thanks! ;-)

Raúl Lorenzo Cano  premium
Replied on May 08, 2014 - 18:11 UTC

+1

RK
Raimo Karhunen
Replied on May 20, 2014 - 10:21 UTC

+1

J
John
Replied on Jun 04, 2014 - 22:36 UTC

+1

Santi Gutiérrez  premium
Replied on Jun 15, 2014 - 19:06 UTC

Hi,

Since May 6th, have you found something?

Regards,

Brendon Wadey  staff
Replied on Jun 15, 2014 - 23:55 UTC

Hi,

Very sorry about the delay, we hope it won't be much longer.

Regards,
Brendon.

Mauricio Garcia  premium
Replied on Jul 15, 2014 - 18:48 UTC

+1

SR
Sebastian Rodriguez  premium
Replied on Aug 07, 2014 - 05:22 UTC

+1

Peter Ivanov  premium
Replied on Aug 15, 2014 - 14:17 UTC

+1

Brendon Wadey  staff
Replied on Aug 15, 2014 - 15:33 UTC

Hi,

We are still working on this. As a workaround, you should be able to Login in Safari to Dropbox. Then it should work afterwards.


Regards,
Brendon

AG
Alicia Gabriel  premium
Replied on Aug 20, 2014 - 20:26 UTC

+1

BP
Ben Pohl  premium
Replied on Sep 23, 2014 - 14:12 UTC

I'm having the same problem, even after being already logged into Dropbox. Trying to use the Mac app and the problem recurs both with Safari and Chrome. I've attached a video to show the problem. This is a pretty crucial feature as we use dropbox for our file system.

David Trey  staff
Replied on Sep 23, 2014 - 15:06 UTC

Hello Ben,

Please make sure that you have the latest version of our app downloaded directly from https://todoist.com/mac then try to log out from Dropbox in Safari, use the option to log into Dropbox in Todoist, log in through Safari.

If it won't work at first, close and restart the Todoist app and see if it helps or if it will still ask you to log into Dropbox.


Regards,
David

BP
Ben Pohl  premium
Replied on Sep 23, 2014 - 15:12 UTC

Thank you for the speedy reply, works great now!