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Getting reminders by email but not by SMS

Using my PC's browser, I went to Todoist Settings -> Reminders -> entered my mobile number in the form 415-123-4567, and clicked "send a test SMS". I did not receive anything. Do you know what could be wrong?

Thanks, John

All responses

Brendon Wadey  staff
Replied on Apr 29, 2014 - 20:51 UTC

Hi John,

Within the same place you entered your number, please make sure it's entered with no spaces and the + (+4545234512) also, try using International as the provider, and trying both of the Canadian Send From numbers.