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Not Set up as a Premium Account after Upgrading


I upgraded my account today from a free user to a Premium User. I email with the following information:
Buyer: William Maytidu
Order reference: ch_3p71oXMpSengJl
Date of purchase: April 09, 2014 - 21:00
Total amount: $29 USD
The problem is that I can not get my account to access the Premium Features. When I go into account management I am still reflected as being a Free User. I must have missed something somewhere that actually upgrades your account. The account was originally set up using wmaytidulpmail@gmail.com, which was a mistake. I was able to change this to my primary email wmaytidu@gmail.com. Please let me know how to make function as a Premium Account before I start loading a lot of Data into it.


Bill Maytidu

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Clyde Romo  staff
Replied on Apr 10, 2014 - 10:34 UTC

Hi Bill,

Sorry for the inconvenience. You should now have premium access to your Todoist account.



Clyde Romo  staff
Replied on Apr 10, 2014 - 12:41 UTC

Hi Bill,

Right now both email address below have premium access. I need to downgrade one of them.

1. wmaytidulpmail@gmail.com (was upgraded to Premium when you paid for it)
2. wmaytidu@gmail.com (was manually upgraded by me)

Which one of the two email account should I downgrade. Please confirm.

Best Regards,