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Not getting all premium services

I paid for premium but don't think I'm getting all premium services. For example, I am able to create filters and add notes, but don't have the ability to export templates. Also, I don't see "premium" next to my name here.

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Clyde Romo  staff
Replied on Mar 31, 2014 - 05:55 UTC

Hi Ernie,

I see right now that you have the premium next to your name. Do you see it as well? Also, I checked your account and it's set to be premium until March 2015 so you should have full access to premium features.

As for the exporting templates, can you please watch this video http://www.youtube.com/watch?v=_Rl_CLGY_3o. Please let me know if you still can't export/import templates.

If there are any other premium feature that you think you don't have access to, please let me know so I can take a look at that for you.