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my premium upgrade isn't showing up


Both for my iPhone app, and on my mac, it doesn't seem to be showing that I upgraded to premium. However, the credit card payment went through.

I tried logging out and back in, I also try clearing the cache. Neither of these seemed to fix the problem. It might therefore, be a problem with the account not having registered the upgrade.

I would like to start using this feature that I have already paid for.

All responses

Clyde Romo  staff
Replied on Mar 30, 2014 - 21:54 UTC

Hi Nathan,

Sorry for the inconvenience. Can you please provide me your transaction ID so I can process this for you?



Nathan King
Replied on Mar 30, 2014 - 23:40 UTC

Transaction ID #34S91889190771042

Brendon Wadey  staff
Replied on Mar 30, 2014 - 23:59 UTC


Your account should now be upgraded. Please log out and back in again to see changes.