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Outlook issue - email task becomes a dead link


Hi, I am new to todoist and am enjoying it. However, when I add an email task from outlook into todoist, and then later click on the email link to complete the task, nothing happens. It does not open Outlook. It is like the email becomes a dead link. This is true both on my desktop Outlook which I run in Parallels and on my iphone. Everything works fine using GMAIL though. I signed up for premium todoist primarily to help me manage my Outlook work flow. Help!

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Brendon Wadey  staff
Replied on Mar 28, 2014 - 16:03 UTC

Hi JD,

Please clarify, you create a task with Outlook, and you try to open this on the web or mobile? As this is not possible, it requires being opened by Outlook.

Gmail is indeed different and can be opened in other places if supported.


G Tom  premium
Replied on Mar 31, 2014 - 07:37 UTC

I have a similar issue in that I have tasks that get created from both the Outlook and Gmail plugins. The gmail tasks work regardless, however outlook only works if I'm in outlook, and if the email was moved from it's original location, it doesn't work at all and Outlook just hangs and stops responding for a while. The outlook email never actually appears.

Brendon Wadey  staff
Replied on Mar 31, 2014 - 18:44 UTC


Outlook will only open in Outlook, it's how the IDs of the messages are designed. As for when moved, this should be resolved. Please make sure you are using the latest version of the plugin from todoist.com/outlook.


G Tom  premium
Replied on Mar 31, 2014 - 19:49 UTC

Brendon -

I'm on v2.6.5.0, which I think is the most recent version.

David Trey  staff
Replied on Mar 31, 2014 - 19:53 UTC


Please tell me, is the new location of the email within the same account, but different folder, is it a trash folder, an archive folder, is it linked to a separate data file?

The current plugin (the one you use) is capable of finding a message anywhere - it primarily looks for it in the original location and if this not there, it searches through all messages you have in Outlook, all folders, all accounts. That said, it can take quite some time if you have thousands of messages in Outlook.

Best regards,

G Tom  premium
Replied on Mar 31, 2014 - 20:05 UTC


The new location is within a managed folder on the same account on the Exchange server. It's separate from the inbox, so I don't know if that means its in a separate data file. The file size could be a factor - the total size of all my messages is approximately 430MB, perhaps causing the hanging and timeout?

Brendon Wadey  staff
Replied on Mar 31, 2014 - 21:04 UTC


Yes, due to size it can take a long time for it to find the email. Are you saying it does work, but takes time, or does it actually stop and nothing ever happens?


G Tom  premium
Replied on Apr 05, 2014 - 17:28 UTC

Brendon -

It sometimes works, and sometimes doesn't work. In either case, it takes a long time before it stops and nothing happens (or I lose my patience and close outlook) or the email appears. In all cases, the email was moved from the inbox to a managed folder on the exchange server subsequent to creating the task

Joyce Akiko
Replied on Jul 09, 2014 - 14:03 UTC

I have this issue: https://es.todoist.com/Support/show/31349/

When I add an email in Outlook as a task, and later try to click that task to open the email (in Outlook) it's a dead link.

This happens when I move the email to a different folder. It also happens when I leave it in the original folder.

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