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UNINSTALL/REINSTALL PROBLEMS

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I had an install delay problem, and very slow program installation response, and so cancelled the first attempt to install TODOIST. I then downloaded a new .exe and tried again to install the program. This installer says that several .dlls were already installed, could not be modified, and I could either abort the install or ignore them. As they would be the same I chose ignore - but the installation won't run. I then used the windows 7 x 64 OS to uninstall Todoist - and I chose to uninstall everything. It completed the action, but a second attempt to install the program produced the same result. I now have done several installs and uninstalls - none of which work - and no instance of Todoist will run. I can't delete the x86 Program Files or the common files as there are said to be open somewhere else. How can I clean up the botched installation so that I can actually install a working version of this software. (Lenovo D20 workstation, 8G RAM Windows x 64 Pro) Thanks

All responses

Brendon Wadey  staff
Replied on Mar 25, 2014 - 18:23 UTC

Hi,

Please remove any instances in Add/Remove Programs. Then reboot your system. Double check the Add/Remove Programs. If your willing, run a program like CCleaner to make sure all is removed.

Then download and run the installer again. Also try right clicking the installer and running as admin (even if admin).

Regards,
Brendon.

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dgeorge1940
Replied on Mar 26, 2014 - 01:33 UTC

Brendon, following your suggestions and after much to-and-fro-ing I was finally able to manually delete the Todoist folder in C:\users\Program Files (x86) and all it's errant files.

The "hung up" files were:

Todist - c:\Program Files (x86)
Todoist - c:\users\DGeorge\AppData\Local
Todoist - c:\Program Files (x86)Todoist
Todoist.Model.Xilium.dll - c:\Program Files (x86)\Todoist
Todoist.Windows.Xilium.dll - c:\Program Files (x86)\Todoist
Todoist.Model.dll - c:\Program Files (x86)\Todoist
Todoist.WinForms.Xilium.dll - c:\Program Files (x86)\Todoist

These were the items I couldn't remove - all gave an error saying, "The action can't be completed because the file is open in Todoist for Windows. Close the file and try again."

But once I delete these and the folder, the new download and installation went fine.

Thanks much.

David

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michael149
Replied on Jul 08, 2015 - 14:25 UTC

I'm having the same problem as dgeorge. The uninstall is incomplete, i can't fully remove all files, which means i can't reinstall either.

How do i remove all those files? dgeorge says he got that error:
, "The action can't be completed because the file is open in Todoist for Windows. Close the file and try again."

dgeorge says he was finally able to delete those files, but didn't explain *how* he deleted those files. Any tips?

Thanks,
Michael

Galina Skovorodnikova  staff
Replied on Jul 08, 2015 - 14:49 UTC

Hi Michael,

After you uninstalled the app from Control Panel > Programs and Features, please search Windows Explorer for Doist then for Todoist: you should find all leftovers and delete them from there.

Regards,
Galina

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michael149
Replied on Jul 08, 2015 - 17:35 UTC

Hi Galina,

Thanks for your support.

I did this and when i try to delete the leftovers, I get the same error as dgeorge:

"The action can't be completed because the file is open in Todoist for Windows. Close the file and try again."

One thing I've noticed is that even after uninstalling todoist (using add/remove programs), in my task manager under "details" tab, i have two todoist processes running. When I try to "End task" for those two processes I get the error: "The operation could not be completed: Access is denied".

Any tips? I love todoist, and really want to get my desktop application back!

Thanks,
Michael

Galina Skovorodnikova  staff
Replied on Jul 08, 2015 - 19:55 UTC

Michael,

Just to make sure: the Toodist program is not listed in Programs and features anymore? Would you try to reboot your system and try the steps provided by @dgeorge to see if it works for you?

Regards,
Galina

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michael149
Replied on Jul 08, 2015 - 21:28 UTC

Hi Galina,

Correct. Todoist is no longer listed in the Add/Remove Programs list. I've rebooted my system and tried to delete the leftover files. I get the same error as dgeorge when i try to delete these files:

"The action can't be completed because the file is open in Todoist for Windows. Close the file and try again."

Dgeorge doesn't describe how he eventually "manually deleted" the folders. That's where I'm stuck.

Clyde Romo  staff
Replied on Jul 09, 2015 - 04:36 UTC

Hi Michael,

Can you please make sure that Todoist is not running in the System Tray/Notifications area in the lower right corner of the desktop? If you see the Todoist icon, please right click on it and select the quit option. After which, try uninstalling the app again and see if that works now.


Regards,
Clyde

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michael149
Replied on Jul 09, 2015 - 13:52 UTC

Hi Clyde,

I just checked again and Todoist isn't running in my System Tray.

When I open up the task manager and look under the "Details" tab, it is indeed running. This is why I think it's blocking me from deleting the remaining files in the "Program Files/Todoist" folder. When I try to "End task" for those two processes open in the Task Manager I get the error: "The operation could not be completed: Access is denied".

Any other ideas? Sorry this is so difficult, but i'm looking forward to get my Windows app back!

David Trey  staff
Replied on Jul 09, 2015 - 13:54 UTC

Michael,

Please tell me, are you using your PC "as administrator" or through a user account? The access to terminate the background process should not be denied for the admin.


Regards,
David

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michael149
Replied on Jul 09, 2015 - 16:34 UTC

Hi David,

Yes, I just double checked and I am indeed using my PC with administrator rights.

Galina Skovorodnikova  staff
Replied on Jul 09, 2015 - 16:46 UTC

Hi Michael,

I will now check with our developers regarding this issue and we are not sure why it gives such error.

Regards,
Galina

Galina Skovorodnikova  staff
Replied on Jul 09, 2015 - 22:52 UTC

Hi Michael,

If you just restart your computer and then try to install the new app, doesn't it still allow to do so?

Windows app - standard version:https://drive.google.com/file/d/0B7cEOoAl9IRgTEw3bmtEU0RrakE/view?usp=sharing

Windows app - version with no GPU acceleration:https://drive.google.com/file/d/0B7cEOoAl9IRgVEtZWldDZWhFLVE/view?usp=sharing

Developer's notes and installation guide:https://docs.google.com/a/doist.io/document/d/1lksQqvPWV8T7PVVuH9iDHblXTwlP91ZTGbuRPmiBhZs/edit?usp=sharing

Regards,
Galina

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michael149
Replied on Jul 10, 2015 - 03:42 UTC

Hi,

I finally figured out what the problem was! I have chrome start up automatically on startup. I also have the two todoist extensions installed on my chrome. For some reason the todoist extensions must have been using the files in the "Program Files" folder. Everytime i restarted and tried to delete the files it wouldn't work (becuase chrome was running and the extensions running in the background were preventing me from deleting them).

I uninstalled the two todoist Chrome extensions and I turned off Chrome automatically loading at startup to see if that fixed it. I restarted the computer and it did indeed fix the problem! I was able to successfully delete the remaining Todoist files in "program files" and then i did a fresh reinstall. Everything is working now!

Thanks for your patience!

Cheers,
Michael

Clyde Romo  staff
Replied on Jul 10, 2015 - 04:07 UTC

Hi Michael,

That's great news! Let us know if you need help with anything else. :-)


Regards,
Clyde

Clyde Romo  staff
Replied on Jul 10, 2015 - 04:07 UTC

Hi Michael,

That's great news! Let us know if you need help with anything else. :-)


Regards,
Clyde