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Deleted Task

LL

No way to retrieve deleted task!? It had so many subtasks that are now gone. So lame. Why am I paying 30$ for that?! I want my money back.

All responses

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Denzyltron
Replied on Mar 21, 2014 - 20:58 UTC

Not sure if it helps... I write down some of my most important tasks, so if I accidentally delete it, I can enter it again. Also, if I have a very important task, I will create two separate tasks for the same task under slightly different names.

David Trey  staff
Replied on Mar 21, 2014 - 22:04 UTC

Hello Lista,

Please clarify - did you just complete these tasks or actually deleted them?

In case of completion, you can click on the circle at the bottom of a task list in a project and un-complete them from there. In case of deletion, after you've deleted them, there was an "Undo" option at the bottom of the screen, but it disappears if you change the view and don't use this option.

Considering that you have a Premium account, you can also go to the Settings -> Backups and download the most recent backup. If these tasks weren't added very recently so that the most recent backup even doesn't have them, then you can retrieve them from the file representing the project (the TXT file in the ZIPped backup).

Of course if you wish to receive a refund, please send us the order reference ID of your payment.


Best regards,
David

AT
Alec Tanner
Replied on May 12, 2014 - 15:14 UTC

I am looking for a substitute of Wunderlist and I was thinking that Todoist could be a replacement, but this issue here is a strict NoGo.

Still evaluating I already had it two times by now that I accidentally removed a task and the undo button on the bottom disappears if you click too fast while in the flow or just hit by accident somewhere else.

Why don't you do it like WL and just cross the jobs out and push it to the bottom?


p.s. I mainly use it for Project listing and to note jobs and the look and feel here is quite poor. I'd wish that the back button always leads me to the Project overview instead of closing the app (or at least that this is configurable in the preferences...)
But that is no better in WL I must confess. If WL just hadn't so many sync issues...

David Trey  staff
Replied on May 12, 2014 - 15:33 UTC

Hello Alec,

We're sorry to hear that, the delete option is only available after right-clicking on the task and specifically choosing delete. In any other situations such as accidentally completing a task, you can always uncomplete it - click on the circle at the bottom in a project and load completed tasks.

Sub-tasks will stay on the list crossed out until their parent task is completed. Also, please note that you never have to use the "Back" button in your browser, Todoist is a fully interactive app which you can navigate without the browser buttons.


Best regards,
David

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Lorena
Replied on May 26, 2014 - 09:45 UTC

good morning, today I opened my todoist and more than a half of my taks were gone.. what could have happened?
Last night they were there.

Clyde Romo  staff
Replied on May 26, 2014 - 10:00 UTC

Hi Lorena,

It's hard to say since I have not heard of that happening before (half of tasks gone missing) so we'll have to check a couple of possibilities. Can you check in the "show completed tasks" in the project if maybe those tasks were accidentally completed or moved to archived?

Were these tasks completed somewhere (mobile or plug-in) and has just reflected those changes there?

Where are you viewing your tasks? Web? Mobile? Plug-in?

Regards,

Clyde

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Lorena
Replied on May 26, 2014 - 10:09 UTC

Hi Clyde, thanks for your promt response, I appreciate it.
I re-opened my session and now my tasks are shown again. I was seeing them in Web.

Could it be that it was not sync yet when I opened the todoist the first time?

Thanks again

Clyde Romo  staff
Replied on May 26, 2014 - 10:18 UTC

Hi Lorena,

Yes, it possible that they might have not synced or noticed internet connection yet. Good to know that they're there. :-)

Best Regards,

Clyde

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Lorena
Replied on May 26, 2014 - 10:23 UTC

yes, it is a relieve :).
thanks Clyde.

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alejandro.myc
Replied on Jun 05, 2014 - 07:34 UTC

Been using todoist for a couple of weeks now, and been happy enough with it. Today though, I accidentally deleted an important task, and missed the small window of oportunity to undo my error. The task is now gone forever.

Todoist should be more forgiving about destructive changes. Also, deleting a task should not be so easy. Swipe is too common a gesture for the uncommon delete action.

Clyde Romo  staff
Replied on Jun 05, 2014 - 09:24 UTC

Hi Alejandro,

Are you using iOS or Android? Swipe in any of our mobile apps should NOT delete it but it does complete the task. For the iOS app, we just have recently added the functionality to view completed tasks from the app so this shouldn't be a big issue anymore. While in our Android app, we're hoping to bring it soon.

Also, any completed tasks can be viewed in the web.

Regards,

Clyde

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alejandro.myc
Replied on Jun 05, 2014 - 16:42 UTC

Hi Clyde

I am using Android app. I just tried the web version, and there I did find the "Show completed tasks" button.

Hopefully that feature will indeed come to android soon.

Brad Edmondson  premium
Replied on Oct 12, 2014 - 23:34 UTC

I agree, todoist should be way more forgiving when running destructive tasks.

Notably, the "undo delete action" option fades away after a few seconds on the Android app, so it may not be long enough to reverse an unintended deletion -- especially because the way multiple tasks can be selected at once is pretty counter-intuitive.


Why not just move all deleted tasks to a recycle bin, then permanently delete anything that's been in the recycle bin for 30 days or so? Much better than having a stray finger-swipe delete tasks forever.

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gdb  premium
Replied on Oct 13, 2014 - 01:46 UTC

Agreed that it is too simple to delete a task on Android. It should be something less common a gesture than a swipe.

The undo button works only if you realize the mistake, and immediately. Personally I would be happy with the opposite: a yes button to hit to confirm the deletion.

Oleg Maisak  premium
Replied on Jan 26, 2015 - 15:37 UTC

Today I was faced with the same problem and was very upset. I thought I deleted another task with the same name, but I deleted the task with subtasks I need (completed tasks but needed). I did not notice the Undo button.

So I was faced with 2 shortcomings of Todoist:
1) You can easily remove the task and there isn't intuitive "Trash bin" to fast recovery (It is needed, I think).
2) The hierarchy of subtasks is buggy: I remove the top task without subtasks, and actually remove the lower task with subtasks. Also the tasks hierarchy have a problem with drag and drop function, - it works unpredictable, and it is very easy to demolish the hierarchy; it is not clear which task is subordinated to another task.