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No access to premium after upgrading

Hi, I upgraded to the Premium version, but after a week I still don't have the Premium features. After a tip from your Twitter account I logged out on all devices and logged in again, but no luck..

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David Trey  staff
Replied on Feb 28, 2014 - 13:37 UTC

Hello Michel,

If you're sure that you only have one Todoist account and have never logged in using a different email address which might have created (and upgraded) the other account, please send us the order reference ID of your payment and we'll look into it.

Best regards,

Michel Vennema  premium
Replied on Mar 01, 2014 - 20:00 UTC

This is the reference: 7PM11177F6967305W

I already sent an e-mail to support@wedoist.com, but never had an answer..

Brendon Wadey  staff
Replied on Mar 03, 2014 - 03:30 UTC


Your account should now be Premium. Please note you send an email to Wedoist support, not Todoist support.


Michel Vennema  premium
Replied on Mar 04, 2014 - 13:21 UTC

Great, thank you. As wedoist was on the order, I naturally assumed that this was the contact address for issues related to payment and premium.