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Link broken after moving email to a folder in Outlook


One of the reasons I stopped using Todoist was the lack of abilitiy to move emails out of my inbox after creating them as a task. I just downloaded the new version of the plugin and it still seems to have the same problem. The link works fine as long as I don't move the email to another folder. I'm running Outlook 2010. This is a showstopper for me.

I downloaded from https://d2dq6e731uoz0t.cloudfront.net/49603436f7edf6fa3baa609dbdda1c1d/as/OutlookTodoist.Adx.exe

All responses

Brendon Wadey  staff
Replied on Feb 26, 2014 - 23:24 UTC


We released two different versions around the same time on the forums. Please try to download and install from the main website, and let me know if it continues. http://todoist.com/outlook


Replied on Feb 27, 2014 - 12:25 UTC

I have the same issue.

I installed the app from http://todoist.com/outlook. It works fine when the mail stays in the same location, however when the mail is moved, todoist goes searching for the mail and does not find it.

effectivly the link between todoist and outlook looks broken.

David Trey  staff
Replied on Feb 27, 2014 - 14:55 UTC

Hello Ferry,

We're sorry to hear that, this issue should be fixed in this version (and most customers affected by it in the past confirmed that it works now).

Please tell me - does it happen to literally every mail or is there anything specific about the affected mails, for example - are they from a certain account, are they moved to a folder of another account or within the same account, is the other folder linked to a different PST file?

Best regards,

Replied on Feb 27, 2014 - 15:16 UTC

Hi David,

It's my first day with the plugin. So I have no experience with past versions.

However I created about 15 tasks from emails in my Outlook inbox and after that moved the emails to a subfolder of the inbox.

Moving the emails breaks the link between task and email.

Clicking the task starts the search process but the email is not retrieved.

Moving the email back to the inbox does not restore the link.

BTW running Outlook 2007 SP2

David Trey  staff
Replied on Feb 27, 2014 - 18:05 UTC


I will pass this to the developers.

Best regards,

David Trey  staff
Replied on Feb 27, 2014 - 23:52 UTC

Could you please send us logs from this location: %userprofile%\AppData\Local\Todoist\Outlook*.log to david@doist.io and brendon@doist.io ?

Best regards,

Replied on Mar 10, 2014 - 08:47 UTC

The version of the Outlook Plugin resolved the issue I had. I can now open emails by clicking the tasks when the email is no longer in the original location.

Thanks for fixing!

Jennifer Palmer  premium
Replied on Mar 10, 2014 - 19:46 UTC

I'm having this issue. how can I fix it? I think I just commented on another support issue, but this one explains mine more.

David Trey  staff
Replied on Mar 10, 2014 - 20:08 UTC

Hello Jennifer,

Please uninstall the plugin, then download and install the latest version from https://todoist.com/outlook and let us know if the issue persists.

Best regards,

Derek Krismanich  premium
Replied on Mar 11, 2014 - 22:06 UTC

Thank you for fixing this! It works great.

The only exception I've found is how long it takes to find an email that
has been moved to a personal (i.e. non-Exchange) folder. It still finds it
(which is fantastic) but it takes a rather long time, whereas emails in my
Exchange folder load instantly regardless of whether they're still in the
inbox or have been moved to a subfolder.

Is there any way to map or flag a particular personal folder so that the
plugin loads emails from there as quickly as it does from my Exchange

Keep up the great work!

Brendon Wadey  staff
Replied on Mar 11, 2014 - 22:30 UTC


At the moment there is no real way to change what it searches, or how. Though this thread has some ideas. http://todoist.com/Support/show/30289/


Derek Krismanich  premium
Replied on Mar 11, 2014 - 22:44 UTC

Thanks Brendon, very helpful link.

Replied on Mar 14, 2014 - 12:51 UTC

The fix got broken somehow. In my case it is no longer working.

Clicking a task linked to an email that is no longer on the "original" location but moved to another folder on the exchange server (OST file) no longer opens the email. The search is started, but nothing happens.

I have found a workaround. Moving the emails linked to a task to a folder in a PST file. When I do this the emails are opened almost instantly.

I hope this is helpful

David Trey  staff
Replied on Mar 14, 2014 - 13:19 UTC

Hello Ferry,

Thank you for your report, I'll pass it to the developers and we'll look into it.

Best regards,

Eric  premium
Replied on Mar 18, 2014 - 22:00 UTC

I'm having the same issue - I closed my Outlook and reopened, and it worked again.

I downloaded the plugin yesterday - so it should be up to date.

I'm using Outlook 2013, if that helps.

Kathryn Maluda  premium
Replied on Mar 19, 2014 - 16:48 UTC

What about when you are sharing an email activity and the "shared" person would like to view the email to complete a task?

David Trey  staff
Replied on Mar 19, 2014 - 18:02 UTC


If both people have the same email in their shared Inbox in Outlook, then theoretically, it should work as Todoist will search locally for all Outlook mail files for the message with this ID.

Best regards,

Lewis Oaten
Replied on Jul 22, 2014 - 11:11 UTC

I can confirm that this is broken again in version It happens periodically (I can't yet identify what triggers it) and can be fixed by closing and reopening Outlook.

Tom Blauvelt
Replied on Jul 22, 2014 - 20:44 UTC

Yep it is broken -

Also, I opened a separate thread before finding this one....

Don Finley  premium
Replied on Jul 23, 2014 - 15:21 UTC

While I hate being the guy who says, "This is broken for me as well"... I have to add that it's broken with and Outlook 2013 on Win8.

Hope that there is a way to find the link as I was heavily using this feature to clear my inbox of emails that I have to come back to.

Eric Murakami  premium
Replied on Jan 06, 2015 - 00:32 UTC

I'm having the Same issue with Outlook 2013. I downloaded the plugin today. Any updates on this issue?

Eric  premium
Replied on Jan 06, 2015 - 16:31 UTC

I've found that I can only have one Outlook window open when I click on a linked task. If more than one is open, it doesn't work.

knudsen.anette  premium
Replied on Jan 27, 2015 - 12:00 UTC

Hi. Any development on the errors reported here? I have the broken links myself. A re-installation did not help unfortunately. Outlook 2013, version It does search for the email, but search in wrog folders and hence can never find the email the task was created for.

Gary Gengler  premium
Replied on Jan 27, 2015 - 15:16 UTC

I run two profiles in Outlook 2013 and just moved an email to another folder. The Todoist link worked fine. It would be a treat, however, if when the link opened, it told me what folder the email was in.

Patrick Dwelle  premium
Replied on Mar 26, 2015 - 15:32 UTC

Just uninstalled old version and downloaded the newest version. I created a task from an email from my Outlook Inbox. I opened it via the task just fine while it was still in the inbox. I moved the email to a different folder in Outlook. The task's link to that email is now broken and Todoist now searches forever for it. It's broken. Please fix this as this is the biggest barrier to using this software to clear out your inbox!

Galina Skovorodnikova  staff
Replied on Mar 26, 2015 - 16:15 UTC

Hi Patrick,

We are now working on improving our plugin for Outlook. We we will release an update soon. We hope to have this issue addressed as well. Sorry for the inconvenience!


Patrick Dwelle  premium
Replied on Mar 27, 2015 - 02:34 UTC

As many have noted, this is a deal breaker for this software. How long do you think it will be until this is solved.

Clyde Romo  staff
Replied on Mar 27, 2015 - 07:01 UTC

Hi Patrick,

We don't sadly don't have an ETA yet but we'll certainly share more info as we get them.

Really sorry for the inconvenience!


Don Finley  premium
Replied on Mar 27, 2015 - 16:42 UTC

Hey Patrick, one thing that I have had success with is moving messages to a todo folder, flagging them, then when I add them to Todoist, I mark the flag as complete.  The folder has a filter to only show flagged messages that are not completed.

It's a workaround but it's helped besides this flaw, I've enjoyed Todoist a lot more than other tools.

Patrick Dwelle  premium
Replied on Mar 29, 2015 - 23:17 UTC

Yes, I have done this as well. I have either left them in the inbox with a flag denoting they are now a Todoist task, or I have created a Todoist folder as you describe above. The only issue with the Todoist folder method is when you put them in the folder, you have to find them before you can create the task and sometimes they are buried in a bunch of email conversations. I found leaving them in the inbox with a flag is easiest but not ideal either as it doesn't get to inbox zero. We just need this thing to work right. I use David Allen's GTD add-in for outlook from NetCentrics. It follows the GTD process to the letter and actually moves the emails for you to the action, deferred, waiting for folders. The task is created at the same time. Todosist should move emails when the task is made as well.

Patrick Dwelle  premium
Replied on Jun 05, 2015 - 20:31 UTC

Any updates on this issue?

David Trey  staff
Replied on Jun 05, 2015 - 20:49 UTC

Hello Patrick,

We are waiting for Symantec to certify the new update of our Outlook plugin which we we've created recently. This new version will contain more detailed reporting options which will help our developer prepare a following update addressing this issue.