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Window Content completely black



no matter if i use the desktop client or the outlook plugin, the todoist window just ends up being completely blank with a black background... probably a rendering issue or whatever, but this makes this program completely unusable for me.



All responses

David Trey  staff
Replied on Feb 26, 2014 - 13:29 UTC

Hello Benjamin,

Assuming that deleting and reinstalling it didn't help, does it only happen in these two apps (Windows and Outlook plugin) or also in Chrome (both use Chrome's engine)? You seem to have opened Todoist in the background in Chrome, does it work correctly there?

Also, does resizing the app's window or using the Sync, Reload or Logout options by right-clicking on the TD icon in the system tray help?

Best regards,

Benjamin Rabold
Replied on Feb 26, 2014 - 14:00 UTC


i tried reinstalling, resizing the window, and the context menu options you mentioned. except for sync, which cancels because i am not logged in (it is a fresh install). nothing seems to change this.

i am indeed using chrome, and everything seems to work fine there.

an interesting fact, it seems the cursor recognizes buttons and text fields inside the window, because it changes its appearance to the corresponding pointer when i hover over the window and move it around.

so its probably all there but with a black overlay?


David Trey  staff
Replied on Feb 26, 2014 - 15:02 UTC


Please try to clear the apps' caches:

%userprofile%\AppData\Local\Todoist\Windows\Cache (for Windows)
%userprofile%\AppData\Local\Todoist\Outlook\Cache (for the Outlook plugin)

and let me know if it helps.

Best regards,

Benjamin Rabold
Replied on Feb 26, 2014 - 15:17 UTC

i just deleted the contents of the respective cache folders, but no luck. still the same old black window.

David Trey  staff
Replied on Feb 26, 2014 - 15:19 UTC


I have now passed this to our developers.

Best regards,

Benjamin Rabold
Replied on Feb 26, 2014 - 15:20 UTC


thanks for your help anyways :)

David Trey  staff
Replied on Feb 26, 2014 - 15:26 UTC


Could you please send the logs you'll find in %userprofile%\AppData\Local\Todoist\Outlook*.log to david@doist.io ?

Best regards,

Benjamin Rabold
Replied on Feb 26, 2014 - 15:33 UTC

just zipped and sent the whole todoist folder...

Eli Awtrey  premium
Replied on Mar 04, 2014 - 17:22 UTC

Curious to know if there was any resolution on this. I'm seeing similar behavior (although I've only tested this in Outlook).

Brendon Wadey  staff
Replied on Mar 04, 2014 - 18:18 UTC


We are still looking into it. Sorry for the delay.

If you'd like to help, please send all files in that folder shown above to brendon@doist.io and david@doist.io.


Eli Awtrey  premium
Replied on Mar 04, 2014 - 18:48 UTC

Logs sent. If it helps you narrow things down, I think I first noticed this behavior last night.

Aakash nagar
Replied on Apr 16, 2014 - 07:16 UTC

I'm also facing same issue

Replied on Apr 16, 2014 - 07:46 UTC

This issue have been reported for a long time ago. It seems that Todoist is not able to find a solution.

They ask the same quistions to everybody:

but after answering nothing happens.

It is not good enough since many of us are paying for the product.

This error is fatal and should have been solved a long time ago.

Kevin Long
Replied on Apr 16, 2014 - 14:29 UTC

I agree. I'm having the same issues with the desktop version. I tried a complete uninstall/re-install with no avail.

As a paying customer, I would expect the functionality to be better.

A workaround is to install the Chrome extension and use it in "popout mode," which seems to mimic very closely the desktop app.

Will J.
Replied on May 15, 2014 - 14:31 UTC

Experiencing the same issue. Has a fix not been found yet?

reinstalling, deleting: %userprofile%\AppData\Local\Todoist\Outlook\Cache (for the Outlook plugin) has not fixed the problem.

John Shi  premium
Replied on May 18, 2014 - 20:43 UTC

Bug reproduced on windows 8.1 desktop version. App is completely unusable. Appears to be a rendering error b/c if I resize the login screen to fill the whole screen I can see part of the login screen

Will J.
Replied on Jun 04, 2014 - 17:37 UTC

Since I have not seen an update from your developers, on any of the posts about the same subject, I spoke with a Developer from my company. He quickly identified that the problem was due to an default active x setting in internet options blocking parts of the outlook app making it appear totally black. enabling active x and restarting outlook solved the problem.

Hope others read this. Including the Todist Development team.

Brendon Wadey  staff
Replied on Jun 04, 2014 - 17:58 UTC


We apologize for the wait, thank you for that information.


Replied on Jun 27, 2014 - 07:45 UTC

Tired of waiting for the black screen fix..Still no support from devs.Still not fixed..

Clyde Romo  staff
Replied on Jun 27, 2014 - 08:05 UTC


Have you tried Will J's solution? Here's what he did to resolve it:

"He quickly identified that the problem was due to an default active x setting in internet options blocking parts of the outlook app making it appear totally black. enabling active x and restarting outlook solved the problem."

Please try that as that has helped resolve his issue and there's a chance that's what's causing this for you too.



Replied on Jun 27, 2014 - 08:20 UTC

Still not working..Enables Active x and restarted..no use..!

Clyde Romo  staff
Replied on Jun 27, 2014 - 08:25 UTC


Our only option for now then is to wait for our developers. :-(

Really sorry for the inconvenience.



Lucie Chiesa  premium
Replied on Jul 21, 2014 - 14:07 UTC

I have also the same problem.. tried clear Cache enable active X but it does not work

Christian Knobloch
Replied on Aug 14, 2014 - 06:55 UTC

Any news to this problem?
I encounter the same issue at my pc...

Clyde Romo  staff
Replied on Aug 14, 2014 - 07:27 UTC

Hi Christian,

Sadly, not yet. We'll update this thread the moment we have some news about the issue.


Emmett Berryman  premium
Replied on Aug 19, 2014 - 20:50 UTC

Same issue.

Emmett Berryman  premium
Replied on Aug 19, 2014 - 20:50 UTC

I'm using Windows 8 and Office 2013. Happening in Window app and outlook app but not on the web version.

Replied on Aug 20, 2014 - 06:30 UTC

Same issue here also.
windows 8.1 running on a HP Elitebook 850 G1

Now here is the kicker:
I have the exact same problem with Spotify. The playlists are fine, but the cover art and the discover tabs and so shows only a black image.

Now - On my laptop there are two graphic cards (as is guess is on most laptops nowadays). My Hp has a Radeon HD 8750M and a standard onboard Intel HD grapics card.

When I run on AC power the laptop will automatically choose the Radeon card and then I get the black screens. When I run on battery and the Intel card is utilized everything is fine.

Here is my "workaround": Start the programs when running on battery and then put in the AC adapter.

NOTE: I have NOT thested Todoist on my stationary PC.
NOTE2: I realize the problem spin around windows/the programs choosing wich GFX adapter to use/prioritize

Eli Awtrey  premium
Replied on Aug 21, 2014 - 16:07 UTC

Wow! This is a good find. I also have the same issues with Spotify and Todoist, but I never noticed the battery/external power relationship. I just tried your little experiment (cutting the external power to force usage of the Intel card) and I found the same results.

I agree with you that this may be related to the switching video adapter setup. I have a very similar setup to yours--Samsung Chronos 14 with switching video adapters (Intel and ATI Radeon 6750, I think). Coincidentally (or perhaps not), the Radeons in these Samsungs have had a lot of issues with video drivers--the forums at notebookreview.com are full of the workarounds that we've had to do to get them working properly.

Todoist Devs: Take note here. At least two of us have found some reproducible connection on systems with very similar specs. This might be a clue...

Eli Awtrey  premium
Replied on Aug 21, 2014 - 16:15 UTC

And better yet, this might be a real fix (at least for Jack and I):

If you open up AMD Catalyst Control Center (the control program that lets you tweak the Radeon settings), go into "Switchable Graphics Application Settings". This section allows you to set per-application video driver assignments.

I noticed in mine that both "todoist.helper.exe" and "spotify.exe" were both set to "Not Assigned". I forced these to the "Power Saving" setting (which should be the Intel onboard graphics), and now Todoist and Spotify both work properly!

I'm curious if this works for other people...

Marco Alibertis  premium
Replied on Aug 30, 2014 - 11:49 UTC

I had the same problem. Nothing suggested on this page worked for me, until I combined the fix Eli mentioned AND cleared the cache.
Everything works now.

theojclark  premium
Replied on Sep 21, 2014 - 23:53 UTC

Jack and Eli nailed it (for me). Switchable Graphics issue. It's worth going into this for all your apps and only use the video card for graphics intensive applications anyway. :-)

andre dantas  premium
Replied on Nov 04, 2014 - 13:48 UTC

guys , definitely is not a problem with the app.

I had the same problem, and noticed that I've also changed recently my graphic card configuration (trying to maximize its use with the notebook battery).

after reseting the graphic card configuration everything went back to normal.

Replied on Feb 27, 2015 - 13:54 UTC

I was having the same issue as described above. I am on a corporate computer so had been going into the hardware manager and trying to update the driver. This did not fix the issue however I eventually went to amd and let it select the best driver it installed and problem gone. I had been confused with the feed-back related to power settings because these were not options available to me with out the catalyst software.