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DEsktop App Black Screen

MM

I have just installed the TD app on my Windows 8.1 laptop.

The program launched into a small-ish window with the entire content area blacked-out.

As I run my mouse over the blacked space the pointer changes, so the content is there i just can't see it.

All responses

Brendon Wadey  staff
Replied on Feb 20, 2014 - 01:30 UTC

Hi Mark,

Do you have Chrome installed, and are you running any extensions/plugins that affect how it looks, acts? Our desktop app uses the Chrome engine to run and could result in issues such as this.

If you log out, and back in again, does it still occur?

Regards,
Brendon.

MM
Mark Minnis  premium
Replied on Feb 20, 2014 - 02:41 UTC

Hi Brendon,
Yes I have Chrome installed
I am running the following extensions (I don't think they would have this effect, but you may know better):
LastPass
Todoist for Gmail
Todoist: To-do list and Task Manager
Adblock Plus

Selecting Logout from the task bar brings the TD app to the foreground but I can't tell what it is doing. The option to logout remains in the taskbar menu.

Brendon Wadey  staff
Replied on Feb 20, 2014 - 03:22 UTC

Mark,

When clicking on the TD icon, does Sync, Home Or Reload to anything? Also, please try clearing the cache for it from here. %userprofile%\AppData\Local\Todoist\Windows\Cache

Regards,
Brendon.

MM
Mark Minnis  premium
Replied on Feb 20, 2014 - 04:13 UTC

Sync - Message tells my I can't sync as I am not logged in.
Home & Reload - Brings app to the fore ground. No change.

I've clear App cache as suggested and chrom cache. No Change on Reload.

ivancceto  premium
Replied on Apr 01, 2014 - 21:42 UTC

Same here, it's so frustating, any notice for this?

Brendon Wadey  staff
Replied on Apr 01, 2014 - 23:41 UTC

Hi,

There have been many updates since this. Please make sure you are running the latest version of our app.

Regards,
Brendon.

ivancceto  premium
Replied on Apr 02, 2014 - 00:31 UTC

I'm downloading right now a new version from here: https://d2dq6e731uoz0t.cloudfront.net/67f363ef3a26f18de12beb9ae83636c5/as/Todoist_for_Windows.exe

Still the black screen :-(

Brendon Wadey  staff
Replied on Apr 02, 2014 - 01:09 UTC

Hi,

Was the previous version you tried from the forums as well? As those are most likely dated now. Always grab from todoist.com/outlook to make sure you have the latest version.

Please confirm, Windows Version. Also, please try removing the app completely, rebooting the system, and then doing the install.

Regards,
Brendon.

ivancceto  premium
Replied on Apr 02, 2014 - 01:47 UTC

Removed the app completely, cleaned the registry, reboot, downloaded new copy from http://todoist.com/windows and installed.

Still the same black screen -_-;

David Trey  staff
Replied on Apr 02, 2014 - 12:19 UTC

Hello,

Please tell me - are you using any proxies, firewalls, anti-virus software or anything that could block the connection of our app to our site?


Best regards,
David

ivancceto  premium
Replied on Apr 02, 2014 - 16:20 UTC

no proxies, im behind a barracuda firewall, but i haved installed todoist in other PC under the same firewall and i didn't have problems.

Antivirus: Kaspersky Endpoint Security 10 for windows.

As note, i f I try it via browser, it works perfectly.

:-/

Brendon Wadey  staff
Replied on Apr 02, 2014 - 16:55 UTC

Hi,

Which browser are you trying? Our desktop app uses the Chrome engine, if you have any extensions installed for Chrome, it's possible it could be causing some issues. Unless of course, the browser you tried is Chrome.

Black screens tend to be network related though, are you on a strong connection, no VPNs ore etc?

Regards,
Brendon.

ivancceto  premium
Replied on Apr 02, 2014 - 17:16 UTC

I've tried firefox and chrome, on chrome no extensions.

I'll try on a direct connection to check if it's a network connection.

Regards,
Iván

ivancceto  premium
Replied on Apr 02, 2014 - 17:43 UTC

Direct connection and still black screen :-(

David Trey  staff
Replied on Apr 02, 2014 - 17:49 UTC

If it works on a different computer on the same network, then what's different between these two computers? Do both use the same Windows version? Do both have the anti-virus software? Are you an administrator on both?

If there's anything that's clearly different between them, please let us know.


Best regards,
David

ivancceto  premium
Replied on Apr 02, 2014 - 22:47 UTC

Same windows version.
I am now a regular network user, I had an administrator role in the network with the other PC.

I have a new HP laptop, with a lot of HP software i don't know if any of this software obstructs the proper connection

K
kpsnagel
Replied on Mar 17, 2015 - 17:25 UTC

has this been figured out? i'm trying to install the desktop and outlook versions and i'm getting the same black screen. using chrome, but have tried all of the troubleshooting above to no avail.

Galina Skovorodnikova  staff
Replied on Mar 17, 2015 - 17:28 UTC

Hi,

Sorry to hear you are having this issue. Could you please clarify which Windows version and Outlook version you are currently running?

Also, could you please make a screenshot of the black window to show us what it says at the top of the window? Thanks! Sorry for the trouble!

Regards,
Galina

K
kpsnagel
Replied on Mar 17, 2015 - 17:39 UTC

WIndows 7.

I can't the app to open at all now. Have uninstalled and reinstalled
multiple times.

[image: Inline image 2]

[image: Inline image 1]

Galina Skovorodnikova  staff
Replied on Mar 17, 2015 - 17:45 UTC

Hi,

Could you please tell us if you are using any anti-virus software, proxies or VPN that could block the Todoist add-in?


Regards,
Galina

K
kpsnagel
Replied on Mar 17, 2015 - 18:12 UTC

I checked with my IT dept - none of those are blocking.

Galina Skovorodnikova  staff
Replied on Mar 17, 2015 - 18:23 UTC

Thanks for checking.

I have passed it to our devs. As I have any updates or need more information from you, I will let you know. Sorry for the trouble.

Regards,
Galina

ivancceto  premium
Replied on Mar 17, 2015 - 18:46 UTC

Well in my case i could solve it with my graphic card configuration. New laptops came with two graphic cards, it activates whether power cable it's plugged or not.

I assigned to my graphic card todoist.exe to regulate the graphic configuration, and i could solve it.

I configured it with AMD catalyst.

Todoist staff please note that, your app should be tested now in different graphic card scenarios at least on PC.

Hope it worked.

Galina Skovorodnikova  staff
Replied on Mar 17, 2015 - 18:55 UTC

Hi,

Thanks a lot! @kpsnagel, could you please try the advice mentioned above?

We are currently working on improving our Outlook add-in and Windows app. We do hope to address all these issues in the near future!


Regards,
Galina

MM
Mark Minnis  premium
Replied on Mar 18, 2015 - 08:57 UTC

?

kamalive01
Replied on Apr 02, 2015 - 14:06 UTC

Black screen to....

K
kpsnagel
Replied on Apr 02, 2015 - 14:15 UTC

yeah, i have no idea how to try the advice mentioned above, so that's not particularly helpful.

kamalive01
Replied on Apr 03, 2015 - 10:44 UTC

???

Clyde Romo  staff
Replied on Apr 03, 2015 - 11:01 UTC

Hi,

Really sorry about this. As Galina mentioned, we're working on an improved version of the Outlook and Widows desktop app that would address these problems. It should be available soon.


Regards,
Clyde

Varban Benishev
Replied on Apr 23, 2015 - 11:30 UTC

I know this this might be a bit old, but I had the same issue, black screen and all that.

Did what ivancceto suggested and it worked. So guess we are looking at a yet another ATI drivers problem :)

If you are running todoist on a laptop with two GPUs - Intel + ATI, using the Catalyst Control Centre -> Power -> Switchable Graphics Application Setttings -> Assign todoist.ext to either power saving (what i'd recommend), high performance or based on power source.

Depending on the drivers the settings menu can be also accessed via rightclicking on your desktop and hitting Configure Switchable Graphics.

Clyde Romo  staff
Replied on Apr 23, 2015 - 11:36 UTC

Hi,

We actually have a beta app for the Window desktop app where it does not have GPU Acceleration. Can you please test this to see if this helps? :-)

https://drive.google.com/file/d/0B7cEOoAl9IRgVEtZWldDZWhFLVE/view?usp=sharing


Regards,
Clyde

K
kpsnagel
Replied on Apr 23, 2015 - 12:25 UTC

I'm on vacation but will try Monday!