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Outlook 2003 install issue "OutlookTodoistADX has fired an exception"


Keep getting this error "OutlookTodoistADX has fired an exception"
Toolbar comes up in outlook, but does not display in COM add-Ins...
I have un-installed it and re-installed (ver., as administrator. Using Windows XP and Outlook 2003.

All responses

Brendon Wadey  staff
Replied on Feb 19, 2014 - 20:54 UTC

Hi Adam,

I believe the issue is that you are using Outlook 2003. We do not support that version, we support 2007 and above. This would be very hard to troubleshoot, since we do not have 2003 anymore, nor are we supporting it.

Though, you can try clearing the cache for it. Though, the directory for XP may be a bit differnet. %userprofile%\AppData\Local\Todoist\Outlook\Cache


Adam Jenkins
Replied on Feb 20, 2014 - 15:58 UTC

Yeah, our office likes the stone age when it comes to hardware. Thanks for the reply, clearing the Cache didn't work. I'll have to find something else for now.