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Accessing custom filters across platforms

MR

I've set up a number of custom filters within the Android app ( for example overdue, today &p1), but would like to access these in both the iPad and web based versions. However, they do not show up. I only get the Priority 1, 2, 3 etc.. filters.

Is there a way to sync filters across platforms?

All responses

David Trey staff
Replied on Feb 13, 2014 - 09:31

Hello Matthew,

All filters should sync across platforms automatically. Please make sure that you're logging into the correct account and if you are, try to add one custom filter on the platforms on which you don't see the new ones, sync and see if it helps.


Best regards,
David

MR
Matthew Reetz
Replied on Feb 13, 2014 - 10:57

Hi David,

It only seems to let me create custom filters in the Android version and not the web or iPad version saying that this is a Premium only feature.

Regards

Matthew

David Trey staff
Replied on Feb 13, 2014 - 12:08

Matthew,

That's correct, managing filters is indeed a Premium-only feature. Please clarify - how exactly did you add this filter on Android - through search or directly? And which version of our app are you using?


Best regards,
David

MR
Matthew Reetz
Replied on Feb 13, 2014 - 16:13

David,

I added the filter by clicking on the cog wheel within the filters dropdown and choosing the search terms (overdue, today, p1) and then clicking on the tick icon to save it. I'm running version 3.0.9 (Android 4.4.2)

Thanks

Matthew

David Trey staff
Replied on Feb 13, 2014 - 17:21

Matthew,

I can't reproduce it. When I try to tap on the "Add filter" icon at the top, I see the "Filters are a Premium feature" message with the 3.0.9 version.

Please try to reinstall the app and let me know if the issue persists and you can still add filters on a free account.


Best regards,
David

MR
Matthew Reetz
Replied on Feb 19, 2014 - 03:06

Hi David,

I've uninstalled the app then reinstalled the app from Google Play and I can still add ustom filters. Don't get me wrong - I'm not complaining but it would be nice to sync these across all platforms!

Regards

Matthew