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[BUG] Can't open Todoist window

The start icon does not open the Todoist window if Todoist is already running in the background and the window has been closed. Only way to open the window is to use the notification icon.

I have the icon pinned to the taskbar and it works fine to open and minimize Todoist window and it works fine as long as I don't close the window with the (X) button in the upper right corner.

All responses

David Trey  staff
Replied on Jan 30, 2014 - 15:13 UTC


That's the correct intended behavior. If you right-click on the TD icon in the notifications area, you can go to "Configurations" and choose what should happen if you use the "X" icon to close app. There are 2 options:

1. It will close the app's window and hide to tray.

2. It will quit the app completely.

The first option in the default one because when the app runs in the tray, you can use our global keyboard shortcuts:
Ctrl+Alt+T - to show/hide the app
Ctrl+Alt+A - to show the app and open the Quick Add box at the same time.

Both shortcuts are also configurable.

Best regards,

d1995ms  premium
Replied on Jan 30, 2014 - 15:34 UTC

That's a bit confusing.

In that case it should say 'Quit' or 'Exit' in the Close Behavior configuration instead of 'Close'.

When set to "Minimized to Notification Area" it's not really minimized in the sense that the window actually is minimized. If the window was minimized it should be restored if I double click the desktop icon and that does not work.

For me it's just a strange and confusing behavior compared to other application e.g. Evernote or Skype.


d1995ms  premium
Replied on Jan 30, 2014 - 15:37 UTC

Sorry, not double click the desktop icon but clicking the desktop icon that is pinned to the taskbar. Double clicking the desktop icon should bring up the window anyway regardless if the window is minimized or closed.

David Trey  staff
Replied on Jan 30, 2014 - 15:38 UTC


The only "issue" is that a double-click on the desktop icon to launch the app again does not restore the minimized already running app and we'll look into that. The other configuration seems to work as expected - if you choose it to quit upon closing, it will. If it should hide to tray - it will too. Let me know if either of these 2 options doesn't work as configured.

Best regards,

Stephen Lack
Replied on Feb 26, 2014 - 20:54 UTC

Its seems a little odd to fly in the face of virtually every other windows app out there. I mean, double-click on an app should *OPEN* the app. Why make new stuff up and confuse users?

Right now, the TD app is sitting on my taskbar (I pinned it there), and clicking it does *nothing* ...that is just not good UI design. It should *open*. Period.

Brendon Wadey  staff
Replied on Feb 26, 2014 - 20:57 UTC


I can guarantee, that most apps once they are opened by double clicking an icon, do not open again until they are closed. They sit in the system tray.

Though we will take that into consideration in future updates.


Stephen Lack
Replied on Feb 26, 2014 - 20:59 UTC

The more I play with this the more annoying it gets...let's see, so to be productive, instead of a quick single-click on my TD taskbar icon to open the window, I have to excute a 3 finger salute (Ctrl-Alt-T) (that's three seperate keys), or click on the notification area (1 click), then right-mouse click the icon (another click), then click "show/hide" (yet another click).

That's a 3-key combo (nicely removing your hands from the 'home' keys so your typing is slowed down...), or a 3 mouse-click rigamarole.

How is this productive? At all?

Stephen Lack
Replied on Feb 26, 2014 - 21:01 UTC


Here's how to *FIX* the silly behavior of the windows app: click notification window, then right-click TD there, then left click "Configuration" (I know, I know, but your annoyance will soon be relieved...keep going...), in the drop list under "Close Behavior" select, doh, "CLOSE".

Now the software will open and close just like any normal windows app...do this until TD gets this thing fixed...its just not usable now.


David Trey  staff
Replied on Feb 26, 2014 - 21:51 UTC

Hello Stephen,

One of the main advantages of our Windows app is the support for global keyboard shortcuts which you can use anywhere to quickly show the app or even show it with the Quick Add box opened.

For these to work, the app must run in the background. This is why we chose to implement the standard default behavior for apps that utilize global functions that is - go to the system tray upon close. Of course, as you've found, you can configure it if you don't plan to use the shortcuts and prefer to quit and launch the app manually each time.

Best regards,

Stephen Lack
Replied on Mar 02, 2014 - 16:08 UTC

Ok, you win...I agree with you now. I'm sorry I was so nasty with you, I think I must have been hungry or tired...or both. Now that I've used it on a daily basis, I am now used to the behavior. I actually have now changed the behavior back to the default, and you know what?...I like it! There I said it!

Mea Culpa-Mea Culpa! You are absolutely correct my man!

Now if you'd just fix that attachment thing, you will have the perfect productivity tool! I already submitted that as a suggestion...it seems popular. ;-)

Replied on Mar 13, 2014 - 00:16 UTC

I observed that I must "quit" from the system tray icon to properly close down the application. If I try to close the application by clicking on the "x" in the upper right corner, the Task Manager shows that the todoist.exe is still running, and the application does not appear to launch. I think this is a bug.

If you end processes related to todoist in the task manager and you are able to relaunch like normal.

I am running Win 7 64-bit by the way.

Brendon Wadey  staff
Replied on Mar 13, 2014 - 00:29 UTC


That is the way it works, it stays running in the system tray. The desktop icon is only used for when opening the app.

As already discussed here, this may change.


Replied on Mar 13, 2014 - 00:45 UTC

Hi Brendon,

Why does it have to work this way? No other applications behave in this

If I am using the app, and I exist quickly by using the upper right "x",
and then I try to relaunch todoist using the icon, it won't launch. The
only way for me to resume todoist is to either log-off out of Windows and
then re-log in, to reset the app so that I can launch using the icon.
Open task manager, kill off all processes todoist.exe, and then relaunch
using the icon.
Just do not forget to "quit" at the tray icon, or else option 1 or 2 will
be your procedure.

This is bad.

Is this really the way it was intended?

Thanks for your quick response.


Brendon Wadey  staff
Replied on Mar 13, 2014 - 00:53 UTC


I am not sure what you are doing with killing the process.

Once you click the TD icon to launch it, it's in the system tray. When you close with the X, it goes to the system tray. It can then be opened, or closed from there.

Now you can go into the settings (system tray icon, Configuration) and change the Close Bahvior to "close" then when you hit X, it will 100% exit the app.


Replied on Mar 13, 2014 - 00:59 UTC


Thanks for that explanation.
I have just been diverted to something else. I look forward to confirming
what you stated. I did not realize that you can change the configuration
of the "x".

So, if I understood correctly, once it is running, you must go to the tray
to launch it again, because the "x" is configured to close, not to


David Trey  staff
Replied on Mar 13, 2014 - 12:10 UTC

Hello Jon,

Yes, but there's also a global keyboard shortcut - Ctrl+Alt+A to show/hide the app (or Ctrl+Alt+T to show it and open the Quick Add box right-away).

But that's of course configurable - you can set the app to quit on close (and not hide to tray), but then you won't have access to the keyboard shortcuts as the only work if the app runs - that's why it goes to the tray by default.

Best regards,

Replied on Mar 13, 2014 - 12:34 UTC

Thank you David (and Brendon),

I confirmed the configurability of the "x". I also did not realize that as a default it is configured to "close", not quit. So, when it was closed and out of view, and I tried to relaunch, nothing appeared to happen (but it was still running in the background).

It all makes sense now. Thank you both.


Replied on Apr 17, 2014 - 03:34 UTC

Hello Trey

I can't seem to delete completed items. My procedure is:

1. List tasks based on Project
2. Access the upper right hand "wrench and pencil".
3. Select "Delete Competed".
4. Confirm that I want to delete completed items at the confirmation window.

But nothing happens. I have to select each competed item and delete each
on manually.


Clyde Romo  staff
Replied on Apr 17, 2014 - 09:48 UTC

Hi Jon,

Please note that "Delete Completed" option deletes completed tasks that are in history. Every time you complete a task, it disappears and gets moved into history.

You can find these tasks by clicking on the icon on the lower right corner, just below every last task on a project. This is what gets cleared when you select the "Delete Completed" option.

Just to clarify, this should not delete completed sub-tasks. Is this what you're referring to?



Juhana Ilmoniemi
Replied on Jun 01, 2014 - 05:48 UTC

Is it possible to get the Todoist window to open when I click the application icon? Many applications minimize to the system tray, but are still able to open from the task bar application icon.

This seems to be the way applications usually work. If I check my system tray right now, the applications which are there and open when I click the task bar icon are
- Outlook
- Spotify
- Teamviewer
- Chrome
- Evernote
- Skype

As stated before, the application sits in the system tray. Nonetheless, it's a hassle to open it from there. I for one didn't even notice it's in the system tray as Windows hides the system tray icons quite actively.

By doing a quick Google search, you can see that many Todoist users are wrestling with this and think it's a bug. If you want users to feel Todoist is a quality product and not lose confidence in it, you should make it possible to open the application from the task bar even while it sits in the system tray.

The way it works now doesn't adhere to what users are used to. Frankly, it doesn't make sense that an application running in the background/system tray blocks opening the window from the task bar icon.

David Trey  staff
Replied on Jun 01, 2014 - 12:43 UTC


Thank you for your feedback, we'll look into making it restore from the tray when trying to launch it again.

Please note that you don't have to actually go to the tray to restore it, there are 2 keyboard shortcuts for it:
- Ctrl+Alt+T - to show/hide the app
- Ctrl+Alt+A - to show the app and open "Quick Add" to add a task

Both are fully customizable if you right-click on the tray icon and go to "Configurations". That's also where you can change the apps closing behavior and make it quit and not hide to tray.

Best regards,

P Earle
Replied on Sep 22, 2014 - 19:16 UTC

Please add the configuration options Close Behaviour - Close to your help (perhaps under a "Getting Started" tab). It didn't close and open like most other apps I use, so I thought the app was broken, and I uninstalled it and installed it again.

Explaining the global keyboard shortcuts would be helpful to new app users as well.