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cannot delete account

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When I try to delete my account it says bad request and will not let me. Please let me know how to do this. I really like it and will probably buy full usage in the future but I need to cancel for now

Thanks,

All responses

Brendon Wadey staff
Replied on Jan 25, 2014 - 17:22 UTC

Hi,

You went to Todoist.com, top right corner, Settings, Account, and clicked on the Delete My Account button. It gave a Bad Request error message?

Does it still happen now? Does logging out, clearing the cache for your browser, and trying again help?

Regards,
Brendon.

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Peter Mather
Replied on Feb 09, 2014 - 14:05 UTC

I've tried to delete my account using both IE and Chrome. Using Chrome I get the "Bad Request" pop-up. Using IE I get "Web page not found. I've deleted the cashe.

David Trey staff
Replied on Feb 09, 2014 - 20:23 UTC

Hello Peter,

I can't reproduce this issue. I've successfully managed to delete test accounts through Chrome now. Please make sure you're not using ad- or script-blocking plugins.

Also, try to edit your email address before you try to delete your account as I see you're using a special character within the domain.


Best regards,
David

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Peter Mather
Replied on Feb 10, 2014 - 13:32 UTC

I've tried to update the email address, but when I correct it I'm told that the email address is already known. That is why I was trying to delete the account. I'm not using ad or script blocking plugins to my knowledge. Is there anything else I can check?

David Trey staff
Replied on Feb 10, 2014 - 15:22 UTC

Peter,

Please try to change the address to something else such as 1d56g4@fs4d5g6a4.sdg this shouldn't be an address already in use. After that, you can delete the account and reuse the now free email address.


Best regards,
David