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Lost Connection Issue


I am using the free Outlook version and it constantly loses connection and I have to keep signing back in

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Brendon Wadey  staff
Replied on Jan 08, 2014 - 17:41 UTC

Hi Chris,

Do you have Internet Explorer set to clear cookies and cache automatically, and maybe even often? These would be needed for it to remember the login details.


Chris George  premium
Replied on Jan 08, 2014 - 17:58 UTC

Yes, it is set automatically. Would that matter if I am using the Outlook version? Any other suggestions?

Brendon Wadey  staff
Replied on Jan 08, 2014 - 19:16 UTC


At the moment our Outlook plugin is built on the IE engine, so doing this would cause it to have this issue. We are going to be releasing an updated version and will also change the engine, so it should resolve your issue, unless of course you do the same on this engine (Chrome).