+ Add Question

Page shows "loadding..." when click on Settings->Help from chrome plugin

SK

I cannot open the help/support page from chrome plug-in. I notice the URL is different. From the website it's "https://todoist.com/app?v=189#info_page", but when I use browser plug-in I see "https://todoist.com/app#info_page". Fixing the URL gets rif of the issue.

All responses

David Trey staff
Replied on Jan 03, 2014 - 15:41

Hello Sanket,

I can't reproduce this issue. When I click on the gear icon and then "Help" in the Chrome plugin, the help page opens in the browser window correctly.

Please tell me:
- What version of Chrome are you using?
- Do you have any ad- or script-blocking plugins in Chrome?


Best regards,
David

SK
Sanket Khidkikar premium
Replied on Jan 06, 2014 - 20:01

Version 31.0.1650.63
Adblock plus
I notice this only happens at work...but then I don't use windows at home so that may not be a useful data point

Brendon Wadey staff
Replied on Jan 06, 2014 - 20:19

Sanket,

Does disabling Ad-Block (temporarily) solves the issue for you? How did you change the URL, or see the URL, as the Chrome plugin does not show a URL bar. Unless you are referring to the Chrome Application?

Thanks,
Brendon.