+ Add Question

Can not use it in Outlook 2010


Dear all,

I can not use the Outlook PlugIn for Outlook 2010 wih Win 7.

Because of missing security certificate the page can not be shown inside Outlook.
See Screenshot here:

Do you have an idea how I can solve this problem?

Kind regards
Rüdgier Fries

All responses

David Trey  staff
Replied on Jan 02, 2014 - 12:57 UTC

Hello Rüdiger,

If it's a limitation of the network you're in (corporate proxy or firewall), then you may need to contact your network administrator about it.

In general, our plugin uses Internet Explorer to connect so please check if you have the latest version of IE installed on your computer and make sure it doesn't have any higher security settings than "medium" or "medium-high" and accepts cookies.

Best regards,

Rüdiger Fries
Replied on Jan 02, 2014 - 13:16 UTC

Hello David,

thank you for answering very fast.

I can open this URL in the Internet Explorer without problems:

But inside Outlook it is not possible. What a pity!

The security settings are exactly as you have described them.
I have IE 9

Best regards
Rüdiger Fries

David Trey  staff
Replied on Jan 02, 2014 - 13:26 UTC


Do you have an option to upgrade IE to the latest version (IE 11)? If so, please try to do so and see if it helps.

Other than that, this should no longer be an issue once we release the update to our plugin that we're working on right now which will be ported to a different engine. It should be available within a few weeks.

Best regards,