+ Add Question

Outlook add-in not starting (Win7, Outlook2007, IE11)


When, in Tools>Trust Centre>COM Add-Ins when I try to select OutlookTodoistADV I get the message 'This add-in is installed for all users of this computer, and can only be connected by an administrator.' - I AM an administrator on this PC!

At my first installation attempt the ToDoist panel had opened in Outlook but I was prompted to download an updated version. After I did, NOTHING. After trying everything I could think of I uninstalled everything associated with the add-in, cleared all browser caches including cookies (I have IE11 and Chrome), closed down and restarted the PC and re-installed again.
Same result!
Any help would be much appreciated - thank you.

All responses

David Trey  staff
Replied on Dec 08, 2013 - 20:44 UTC

Hello Mike,

Please try to uninstall our plugin through Programs & Features (it's listed as "OutlookTodoist"), then download the latest version from https://todoist.com/outlook, save it on your computer and run the installer with Outlook closed by right-clicking on it and choosing "Run as Administrator" and see if it helps.

Best regards,

Mike Shinn  premium
Replied on Dec 16, 2013 - 14:47 UTC

Thanks for your reply, David. Ultimately I restored my PC to as it was before I installed Outlook Todoist and it's automatic ancillary downloads.

I then re-installed with no problems. Thanks for your help and I apologise for the delayed response.

Best regards,