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I accepted your offer of a free month trial of Premium and downloaded it to my Windows system. Now, premium is not showing up on my system but you're telling me I have it so i can't try again.


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David Trey  staff
Replied on Dec 07, 2013 - 12:17 UTC

Hello Margaret,

According to our database, you have a Premium account until January 6th, 2014.

If you don't have access to Premium features, please log out and back into your account and make sure you're logging in using the same credentials and login method across all platforms.

Best regards,