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In Outlook 2007, labels are not working


This is a recent issue - I've been using ToDoist's Outlook plugin since June, but it was just a couple of days ago that I noticed my labels were not displaying on my tasks in Outlook. I clicked the @ link to show my labels, and the Outlook app said I didn't have any (I have about 20). All of my labels work just fine in the Chrome plugin, my iPhone app, and the web-based app - just not in Outlook 2007. I tried restarting Outlook, then uninstalling and reinstalling the Outlook app, then restarting my computer - so far, nothing has fixed the issue. Any suggestions?

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David Trey  staff
Replied on Dec 05, 2013 - 14:02 UTC

Hello Jennifer,

Our Outlook plugin always uses Internet Explorer to connect (regardless of which browser is set as default) and shares its settings and cache. That said, please try to clear IE's cache and see if it helps.

Best regards,

Jennifer Alluisi  premium
Replied on Dec 05, 2013 - 14:30 UTC

That did it! Thanks so much - I'll keep that in mind if it ever happens again.