+ Add Question

I'm not getting Premium Features



I installed Todoist from the Chrome Store on my Windows 7 Laptop. I then installed it on my Samsung Android smartphone and my Samsung Android tablet.

I then upgraded to premium on my smartphone but I cannot get Task Reminders to work (the option is greyed-out) and the update does not appear to have worked on any of my other devices.

The option to upgrade to Premium Todoist is still present in the menu and I cannot appear to access the other features.

Please help.

All responses

David Trey  staff
Replied on Nov 19, 2013 - 16:26 UTC


First, please make sure that you're always logging into the same Todoist account using the same login method (Google login or manual login) across all platforms.

Also, you'll have to log out and back in after the Premium purchase so the upgraded version will load and Todoist will recognize your account as Premium when you log in.

I can confirm that according to our database, the GMail account you're logged in now when posting this message is already Premium.

Best regards,