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Lost note on task

I created a note on a task. Today, the task is there but the note is gone. In the interim I did rename the name of the task.

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Brendon Wadey staff
Replied on Oct 31, 2013 - 17:32

Hi Michael.

Did you create this note on the web version, or was it on a mobile device? If you check on another browser, another device, is the note still not there?

Thanks,
Brendon.

Michael Woffenden premium
Replied on Oct 31, 2013 - 18:34

I created it on the web. I just now check my android tablet. I saw the missing note for 2 seconds -- then the sync kicked in and wiped it out.

No critical information however disconcerting that notes can disappear so easily. I also think that the way notes are created and edited is not user friendly.

Michael Woffenden premium
Replied on Oct 31, 2013 - 18:57

I actually got the data from the backup ZIP files, nice feature.

I got lucky this time, however it would be nice to be able to schedule those backups more often than once per day.

Brendon Wadey staff
Replied on Oct 31, 2013 - 19:01

Michael,

Data can not just be lost with Todoist, as there are always backups and it's rare for things to just disappear. If you had not already grabbed the backup, I would have suggested clearing the cache for your browser to see if it would have resolved it.

Let me know if it happens again.

Thanks,
Brendon.